Asset Management Lead: ServiceNow & ITSM Automation

HCL Technologies Limited; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

SAPSF is seeking a Track Manager in Asset Management to lead operations in large-scale environments, leveraging ServiceNow and related ITSM platforms to drive process excellence and continuous improvement. You will align with client SLAs, empower teams through effective leadership, and deliver strategic solutions to optimize asset lifecycle management and reporting.

The role focuses on optimizing configuration, automating workflows, mentoring staff, and translating stakeholder requirements into

Qualifikationen

• Experience configuring and optimizing ServiceNow Asset Management.
• Proficiency with CA Service Desk Manager and Avanti for asset workflows.
• Strong ITSM administration, automation, and analytics.
• Proven leadership in mentoring teams and guiding process innovation.
• Understanding of SLA management and client-focused delivery.

Aufgaben

• Lead asset lifecycle management using ServiceNow and Remedy.
• Optimize asset inventory with automation and accurate reporting.
• Implement asset onboarding, transfer, retirement workflows with CA tools.
• Mentor team members on ITSM practices and asset processes.
• Analyze asset data with ServiceNow reports to identify trends.
• Collaborate with stakeholders to gather requirements for assets.
• Champion innovative asset management practices and technologies.

Kenntnisse

ServiceNow asset management config

CA Service Desk Manager & Avanti

ITSM tool administration

Leadership & mentoring

SLA management & client delivery

Tools

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Jobbeschreibung

Career Opportunities: Track Manager - Asset Management, ServiceNow (173311)

Requisition ID173311-Posted10/01/2026

This role is responsible for leading asset management operations in large-scale, complex environments, leveraging ServiceNow and related ITSM platforms to drive process excellence, innovation, and continuous improvement. The individual ensures operational alignment with client SLAs, empowers teams through effective leadership, and delivers strategic solutions to optimize asset lifecycle management and reporting.

Key Responsibilities

1. Lead asset lifecycle management using ServiceNow and BMC Remedy, ensuring accurate asset tracking, compliance, and reporting across complex environments.
2. Optimize asset inventory processes through automation and advanced configuration in ServiceNow, driving efficiency and reducing manual errors.
3. Implement and refine operational workflows using CA Service Desk Manager and Avanti to support seamless asset onboarding, transfer, and retirement activities.
4. Mentor and guide team members in leveraging ITSM tools for asset management, fostering a culture of knowledge sharing and continuous improvement.
5. Analyze asset management data using ServiceNow reporting tools to identify trends, recommend process enhancements, and ensure alignment with client SLAs.
6. Collaborate with project stakeholders to gather requirements and translate them into actionable ServiceNow asset management solutions.
7. Champion the adoption of innovative asset management practices and emerging technologies to enhance operational effectiveness and business outcomes.

Skill Requirements

1. Excellent Ability To Configure, Customize, And Optimize Servicenow Asset Management Modules.
2. Strong Knowledge Of Ca Service Desk Manager And Avanti For Integrated Asset Lifecycle Operations.
3. Advanced Skills In Itsm Tool Administration, Workflow Automation, And Asset Data Analysis.
4. Excellent Leadership Capabilities In Mentoring Teams And Driving Process Innovation In Asset Management.
5. Solid Understanding Of Sla Management And ClientFocused Service Delivery.

Other Requirements

1. ServiceNow Certified Implementation Specialist � IT Asset Management (optional but valuable)
2. ITIL 4 Foundation Certification (optional but valuable