Tools Automation Engineer Asset Management ServiceNow

Accrescent Group; Frisco (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Accrescent Group in Frisco, TX is seeking a Tools & Automation Engineer to enhance operational systems, drive incident management, and lead project teams. The role focuses on ITIL practices, ServiceNow workflows, and asset management strategies to improve service delivery.

You will collaborate with cross-functional teams to deliver reliable automation solutions, support ongoing projects, and respond to client needs with a focus on quality and cost efficiency.

Qualifications

• Experience with ITIL-based service management and reporting.
• Strong analytical and problem-solving skills.
• Ability to lead projects and mentor teams.

Responsibilities

• Enhance operational systems by applying ITIL and ServiceNow to improve reporting, information flow, and business processes.
• Analyze client requirements and ensure incident management via Remedy and CA Service Desk Manager.
• Lead and mentor the project team to communicate goals and track progress using asset management tools.
• Foster innovation by introducing new process development ideas aligned with organizational objectives.
• Provide tailored solutions leveraging Avanti and asset management strategies to drive outcomes.

Skills

Asset Management

ITIL Frameworks

ServiceNow

Team Leadership

Tools

BMC Remedy

CA Service Desk Manager

Avanti

Job description

We are seeking a skilled Tools & Automation Engineerone of a client with expertise in asset management, ServiceNow, and ITIL processes to enhance operational efficiency through the development and maintenance of automation tools. The role focuses on ensuring that solutions align with organizational standards for quality and cost. The engineer will collaborate with the team to deliver high-quality code, support existing projects, improve business processes, and respond to client requests.

Job Description:

Key Responsibilities:

• 1. Enhance Operational Systems By Utilizing Itil Frameworks And Servicenow To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
• 2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Using Bmc Remedy And Ca Service Desk Manager For Effective Incident Management.
• 3. Lead And Mentor The Project Team To Ensure Transparent Communication Of Project Goals, Utilizing Asset Management Tools To Track Progress And Performance.
• 4. Foster Innovation By Introducing New Ideas For Process Development That Align With Organizational Objectives And Enhance Service Delivery.
• 5. Provide Tailored Solutions That Address Customer Needs By Leveraging Avanti And Asset Management Strategies To Drive Positive Business Outcomes.

Skill Requirements:

• 1. Strong Understanding Of Asset Management And Itil Principles
• 2. Proficiency In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti
• 3. Excellent Problem-Solving And Communication Skills
• 4. Ability To Lead Teams And Manage Projects Effectively

Other Requirements:

• 1. Itil Certification (Optional But Valuable)
• 2. Servicenow Certified Administrator (Optional But Valuable