ServiceNow Associate Director

Guidehouse; McLean (VA); On-site; USD 149,000 - 248,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Guidehouse is seeking an experienced ServiceNow Associate Director to lead delivery on complex platform engagements in the DC metro area. You will drive project governance, client relationships, and cross-functional teamwork to ensure successful transformations.

The role requires strong service delivery discipline, certifications, and a proactive approach to client satisfaction. US citizenship and clearance readiness are required.

Qualifications

• Bachelor’s degree with at least 6 years of ServiceNow experience in engagement management or process improvement.
• Deep technical understanding of the ServiceNow Platform with expertise across multiple solution areas.
• Active ServiceNow certifications or ability to obtain them on hire.
• Business development skills and managing client/internal stakeholder relationships.
• Experience with Project Management and Agile Scrum or SAFe delivery standards.

Responsibilities

• Be an active participant on assigned projects helping to streamline client process and manage the overall engagement.
• Participate in an innovative, teaming culture for the ServiceNow team to enable constant innovation.
• Strong ability to manage the stages of a ServiceNow project.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Have a passion for high customer satisfaction levels.

Skills

Engagement management

ServiceNow expertise

Stakeholder management

Project management

Agile Scrum

Education

Bachelor's degree

Job description

## ServiceNow Associate DirectorApply: US - VA, McLean: Full time: Posted Today: 46504**Job Family:**SAAS/PAAS/Cloud Consulting**Travel Required:**Up to 10%**Clearance Required:**Active Public Trust**What You Will Do:**As part of our ServiceNow Practice, you’ll be part of a new and energized team of advisory professionals who deliver more than just technology. From initial assessments to entire transformations, you’ll deliver ServiceNow solutions equipping organizations with the information they need to make better business decisions. This individual will:* Be an active participant on assigned projects helping to streamline client process and manage the overall engagement.* Participate in an innovative, teaming culture for the ServiceNow team to enable constant innovation.* Strong ability to manage the stages of a ServiceNow project.* Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.* Have a passion for high customer satisfaction levels.**What You Will Need:*** Bachelors degree with MINIMUM of SIX (6) years of experience using ServiceNow in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm.* Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas.* Active ServiceNow certifications or ability to achieve relevant certifications upon hire.* Business development skills as well as managing relationships with both clients and internal stakeholders.* Business operations and/or strategic planning experience* Demonstrable skills of managing multiple clients* Exceptional communication and presentation skills* Experience with Project Management and Agile Scrum or SAFe delivery standards* US Citizenship Required with Public Trust clearance. Ability to obtain Secret clearance.* Selected candidate must be able to commute to the client and Guidehouse offices in the DC Metro Area.**What Would Be Nice To Have:*** Preference will be given to those who hold ServiceNow Certified System Administrator (CSA) certification.* Preference will be given to those with direct ServiceNow engagement leadership experience.* Strong written and oral communication skills (RFP responses, white papers, etc) and presentation skills such as ServiceNow demonstrations and client presentations* PMP certification* Agile Scrum or SAFe Agile certified.* Implementations involving deploying within Federal government is preferred* Experience working in complex multi-phase implementationsThe annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend