ServiceNow Associate Director

Guidehouse; Tysons (VA); On-site; USD 149,000 - 248,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Mobility Stipend

Job summary

Guidehouse is seeking advisory professionals to join its ServiceNow Practice in the DC Metro Area. You will deliver ServiceNow solutions from assessments to transformations, enabling organizations to make better business decisions.

You will help streamline client processes, manage engagements, and participate in an innovative, collaborative ServiceNow team culture focused on delivery quality and customer satisfaction. Active ServiceNow certifications are preferred.

Qualifications

• Bachelor's degree with MINIMUM of SIX (6) years of experience using ServiceNow in an EM (engagement management)/business process improvement capacity.
• Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.
• Business development skills as well as managing relationships with both clients and internal stakeholders.
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Experience with Project Management and Agile Scrum or SAFe delivery standards
• US Citizenship Required with Public Trust clearance.

Responsibilities

• Be an active participant on assigned projects helping to streamline client process and manage the overall engagement.
• Participate in an innovative, teaming culture for the ServiceNow team to enable constant innovation.
• Strong ability to manage the stages of a ServiceNow project.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Have a passion for high customer satisfaction levels.

Skills

Engagement management

ServiceNow platform

Certifications

Stakeholder management

Communication skills

Agile/Scrum/SAFe

US Citizenship

Education

Bachelor's degree

Job description

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Active Public Trust

What You Will Do:

• As part of our ServiceNow Practice, you’ll be part of a new and energized team of advisory professionals who deliver more than just technology.
• From initial assessments to entire transformations, you’ll deliver ServiceNow solutions equipping organizations with the information they need to make better business decisions.
• Be an active participant on assigned projects helping to streamline client process and manage the overall engagement.
• Participate in an innovative, teaming culture for the ServiceNow team to enable constant innovation.
• Strong ability to manage the stages of a ServiceNow project.
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Have a passion for high customer satisfaction levels.

What You Will Need:

• Bachelors degree with MINIMUM of SIX (6) years of experience using ServiceNow in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm.
• Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.
• Business development skills as well as managing relationships with both clients and internal stakeholders.
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Experience with Project Management and Agile Scrum or SAFe delivery standards
• US Citizenship Required with Public Trust clearance.
• Ability to obtain Secret clearance.
• Selected candidate must be able to commute to the client and Guidehouse offices in the DC Metro Area.

What Would Be Nice To Have:

• Preference will be given to those who hold ServiceNow Certified System Administrator (CSA) certification.
• Preference will be given to those with direct ServiceNow engagement leadership experience.
• Strong written and oral communication skills (RFP responses, white papers, etc) and presentation skills such as ServiceNow demonstrations and client presentations
• PMP certification Agile Scrum or SAFe Agile certified.
• Implementations involving deploying within Federal government is preferred
• Experience working in complex multi-phase implementations

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com