ServiceNow Business Analyst

Guidehouse; Washington (District of Columbia); On-site; USD 53,000 - 88,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Transit and Parking Benefits

Tuition Reimbursement

Job summary

Guidehouse is seeking a ServiceNow Consultant to support client workstreams, translate requirements into technical designs, and collaborate with development teams to implement and administer ServiceNow applications. The role requires an active SECRET clearance and Agile delivery experience.

You will engage with stakeholders to capture current and future state processes, document designs, and assist in testing and training activities, applying knowledge of GRC, SPM, ITSM, and App Engine

Qualifications

• ACTIVE and MAINTAINED SECRET clearance required.
• Bachelor's Degree or equivalent experience.
• Experience with SDLC methodologies, deliverables, and controls.
• Knowledge of ServiceNow Modules (GRC, SPM, ITSM) and App Engine/Scoped Apps.
• Experience working in an Agile environment.

Responsibilities

• Support ServiceNow workstreams and interact with clients to identify and translate functional requirements.
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translate complex business requirements into technical designs using ServiceNow.
• Document process maps, designs, and communications for ServiceNow solutions.
• Maintain engagement with users and stakeholders throughout all project phases.
• Support functional testing and training activities for ServiceNow implementations.

Skills

Agile methodologies

Scrum

SAFe

ServiceNow

Requirements gathering

Communication

Team collaboration

UAT facilitation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Power BI

SharePoint

UiPath

Salesforce

Job description

Job Family:SAAS/PAAS/Cloud Application DevelopmentTravel Required:Up to 10%Clearance Required:Active SecretWhat You Will Do:Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirementsCollaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.Translating complex business requirements into technical designs and solutions using ServiceNow.Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.Staying current with ServiceNow products, features, and industry trends to drive innovation.Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.Building functional work products such as, but not limited to, process maps, design documents, and communications.Supporting functional product testing and training activities.Creating technical and functional documentation for ServiceNow solutions.What You Will Need:An ACTIVE and MAINTAINED \"SECRET\" Federal or DoD security clearanceBachelor's Degree or equivalent experienceAgile, SCRUM, or SAFe certifications are preferredExperience with Software Development Lifecycle methodologies, deliverables, and controlsKnowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped AppsExperience with Software Development Lifecycle methodologies, deliverables, and controlsWell-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct trainingExperience working in an Agile environmentWhat Would Be Nice To Have:One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)Excellent verbal and written communication skillsStrong analytical, problem-solving skillsAbility to work effectively in a team environmentStrong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levelsHeightened attention to detailKnowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and TableauHands-on experience configuring ServiceNow solutionsGeneral understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environmentThe annual salary range for this position is $53,000.00-$88,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysParental Leave401(k) Retirement PlanGroup Term Life and Travel AssistanceVoluntary Life and AD&D InsuranceHealth Savings Account, Health Care & Dependent Care Flexible Spending AccountsTransit and Parking Commuter BenefitsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development, Certifications & Learning OpportunitiesEmployee Referral ProgramCorporate Sponsored Events & Community OutreachCare.com annual membershipEmployee Assistance ProgramSupplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)Position may be eligible for a discretionary variable incentive bonusAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.