Federal Civilian Agencies-Associate Director

Guidehouse; Arlington (VA); On-site; USD 149,000 - 248,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Parental Leave

Tuition Reimbursement

Learning & Certifications

Mobility Stipend

Job summary

Guidehouse in Arlington seeks an Associate Director to lead federal managed services engagements for 25–200+ personnel. You will drive delivery excellence, operational transformation, and performance improvements across agencies, including BPO and shared services environments.

The role requires a Bachelor's degree, 7+ years in federal government consulting, and the ability to obtain/maintain a Public Trust. Travel and proximity to the Arlington office are expected.

Qualifications

• Bachelor’s Degree from an accredited college/university.
• 7+ years of post-graduation consulting experience in federal/state/local government.
• Experience leading large-scale Federal managed services or outsourcing engagements.
• Ability to obtain and maintain a Public Trust clearance.
• Willingness to travel and reside within 50 miles of Guidehouse Arlington.

Responsibilities

• Lead and contribute to large-scale Federal managed services engagements supporting 25–200+ personnel.
• Drive service delivery excellence, performance management and continuous improvement.
• Support BPO, shared services, and organizational transformation across agencies.
• Partner with clients to implement scalable operating models and PMOs.

Skills

Service delivery management

Operational transformation

Workforce optimization

Performance improvement

Federal government consulting

SLAs & metrics

Education

Bachelor's Degree

Tools

PMP

Lean Six Sigma

CSM

Job description

## Federal Civilian Agencies-Associate DirectorApply: US - VA, Arlington: US - VA, McLean: Full time: Posted Yesterday: 46524**Job Family:**Management Consulting**Travel Required:**Up to 10%**Clearance Required:**Ability to Obtain Public Trust**What You Will Do:** * Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.* Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.* Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.* Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.* Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies. **What You Will Need:** * Must be able to OBTAIN and MAINTAIN a Federal or DoD \"PUBLIC TRUST\"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred.* Bachelor’s Degree from an accredited college/university.* Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.* Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.* Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.* Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.* Ability to travel.* Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week. **What Would Be Nice To Have:** * Experience leading Federal managed services, BPO, or outsourcing programs.* Experience supporting customer operations, contact centers, shared services, or loan servicing environments.* Experience in financial management, accounting operations, or back-office processing organizations.* Experience establishing or leading service management offices (SMOs) or enterprise PMOs.* PMP certification.* Lean Six Sigma certification.* Certified ScrumMaster (CSM) certification. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend