ServiceNow Architect: Strategic Platform Design Lead

Jobtailor; Tysons (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

JobTailor in Tysons, VA is seeking an experienced ServiceNow Architect to lead design, development, and governance of enterprise workflows. You will translate business needs into scalable solutions and ensure alignment with architecture principles.

You will collaborate with PMs, SMEs, and senior stakeholders; drive SDLC, integration, and deployment across modules like Change, CMDB, Service Catalog, Knowledge. Security and data governance are essential.

Qualifications

• US citizenship with ability to obtain DoD Secret clearance.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business or related discipline.
• Minimum five years total work experience.
• Experience with APIs in ServiceNow to support Low-Code/No-Code development.
• Experience with BPMN-based automation and related tools (Java, JavaScript, Salesforce, SQL).
• Hands-on ServiceNow analysis, architecture, and development.
• Proficient with ServiceNow components (CMDB, Change, Service Catalog, Incident, Knowledge, etc.).
• Strong REST API design and API gateway configuration knowledge.

Responsibilities

• Ensure designs align with ServiceNow architecture principles and are reusable and adaptive.
• Act as the technical gateway from initial design to delivery cycles with PMs, BAs, architects and developers.
• Deliver presentations to senior stakeholders on solutions and roadmaps.
• Maximize platform capabilities to drive business outcomes.
• Elicit requirements, design, develop, test, train, and support implementation.
• Manage ServiceNow solution design, development, testing, and go-live support.
• Translate business needs into sustainable ServiceNow implementations.
• Define sustainment governance and processes for operational transition.
• Provide data requirements guidance; refine data models with SMEs.
• Guide requirement-to-design and migration steps; ensure SME alignment.
• Collaborate with customer SMEs and leadership to meet system requirements.
• Proficient with business rules, client scripts, UI policies/actions, script includes, flow designer, and notifications.
• Foster a customer-focused environment; communicate effectively at all levels.
• Eliminate obstacles and drive results impacting business performance; promote collaborative leadership.
• Leverage knowledge of systems integration via web services and related tech.

Skills

ServiceNow

APIs

JavaScript

HTML

CSS

XML

BPMN

DevOps

JIRA

SQL

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Business or related discipline

Tools

MuleSoft

Jenkins

Ansible

Job description

JobTailor in Tysons, VA is seeking an experienced ServiceNow Architect to lead design, development, and governance of enterprise workflows. You will translate business needs into scalable solutions and ensure alignment with architecture principles.

You will collaborate with PMs, SMEs, and senior stakeholders; drive SDLC, integration, and deployment across modules like Change, CMDB, Service Catalog, Knowledge. Security and data governance are essential.