ServiceNow Architect: Enterprise Automation & Workflows

Sonic Healthcare USA, Anatomic Pathology; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Sonic Healthcare USA, Inc. is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform in a Dallas-based, full-time role.

You will drive platform strategy, governance, and automation across IT, HR, Operations and Customer Service, aligning solutions with business needs and regulatory requirements. This role requires senior technical leadership, strong stakeholder communication, and a track record of enterprise-scale ServiceNow

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of ServiceNow architecture and solution design experience.
• Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
• Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
• Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
• Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
• Ability to communicate effectively with executive stakeholders and cross-functional teams.

Responsibilities

• Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
• Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
• Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
• Drive workflow automation and digital transformation initiatives across the organization.
• Establish governance standards, platform best practices, and technical design patterns.
• Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
• Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.

Skills

Leadership

Mentoring

Strategic thinking

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

Flow Designer

Integration Hub

CMDB

Discovery

APIs

SSO

Identity & Access Management

Job description

Sonic Healthcare USA, Inc. is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform in a Dallas-based, full-time role.

You will drive platform strategy, governance, and automation across IT, HR, Operations and Customer Service, aligning solutions with business needs and regulatory requirements. This role requires senior technical leadership, strong stakeholder communication, and a track record of enterprise-scale ServiceNow