ServiceNow Architect

Sonic Healthcare USA, Anatomic Pathology; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Sonic Healthcare USA, Inc. is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform in a Dallas-based, full-time role.

You will drive platform strategy, governance, and automation across IT, HR, Operations and Customer Service, aligning solutions with business needs and regulatory requirements. This role requires senior technical leadership, strong stakeholder communication, and a track record of enterprise-scale ServiceNow

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of ServiceNow architecture and solution design experience.
• Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
• Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
• Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
• Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
• Ability to communicate effectively with executive stakeholders and cross-functional teams.

Responsibilities

• Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
• Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
• Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
• Drive workflow automation and digital transformation initiatives across the organization.
• Establish governance standards, platform best practices, and technical design patterns.
• Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
• Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.

Skills

Leadership

Mentoring

Strategic thinking

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

Flow Designer

Integration Hub

CMDB

Discovery

APIs

SSO

Identity & Access Management

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Transform Enterprise Workflows. Drive Innovation. Shape the Future. Sonic Healthcare USA is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform. This role will serve as the technical authority for ServiceNow, driving platform strategy, governance, automation, and enterprise-wide workflow transformation across IT, HR, Operations, Customer Service, and other business functions.

Location: Dallas, TX (preferred)

Days: Monday - Friday

Hours: 8:00 AM – 5:00 PM CST

Full-time: Benefit Eligible

What You'll Do

• Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
• Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
• Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
• Drive workflow automation and digital transformation initiatives across the organization.
• Establish governance standards, platform best practices, and technical design patterns.
• Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
• Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of ServiceNow architecture and solution design experience.
• Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
• Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
• Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
• Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
• Ability to communicate effectively with executive stakeholders and cross-functional teams.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect.
• ServiceNow Certified System Administrator and/or Application Developer.
• ITIL v4 certification.
• Experience in healthcare, highly regulated industries, or large multi-entity organizations.

Why Join Sonic Healthcare USA?

This is an exciting opportunity to help transform ServiceNow from a traditional ticketing platform into a strategic enterprise workflow engine that powers automation, enhances service delivery, and drives business innovation across the organization.

Scheduled Weekly Hours: 40

Work Shift:

Job Category: Information Technology

Company: Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.