ServiceNow Architect (CMDB, ITSM, ITOM)

AIDA projektai, MB; San Francisco (CA); Remote; USD 69,000 - 96,000; Full time

Job summary

AIDA projektai, MB is seeking an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps. The role requires delivering a remediation roadmap aligned with ServiceNow best practices and CSDM.

Location - USA (Remote). This contract spans 6+ months with an hourly rate of 50-70 USD, focusing on defining target-state architecture, governance, and an operating model for optimized CMDB

Qualifications

• Strong ServiceNow CMDB and CSDM expertise.
• Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
• Experience conducting enterprise-scale CMDB assessments and remediation initiatives.

Responsibilities

• Perform end-to-end CMDB assessment covering CI classes and relationships.
• Assess data quality, CMDB health, and governance.
• Review license usage and optimization approaches.
• Map personas and roles to CMDB-related access.
• Define a prioritized remediation backlog and roadmap.
• Provide target-state CMDB architecture and operating model recommendations.

Skills

ServiceNow CMDB

CSDM

Data governance

IT service management

Stakeholder communication

Tools

Discovery

Service Graph Connectors

IRE

Job description

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Location -USA (Remote)
Hourly rate: 50-70 USD
B2B contract, 6+ months

Key Responsibilities

• Perform an end-to-end CMDB assessment covering:
  • CI classes and relationships
  • Data quality and CMDB Health
  • Identification and Reconciliation Engine (IRE)
  • Data sources and integrations
  • Duplicate, stale, orphaned, and incorrectly classified CIs
  • CSDM alignment
  • Ownership and governance
• Assess Discovery, Service Graph Connectors, and other CMDB data sources.
• Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
• Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
• Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
• Define a prioritized CMDB remediation backlog and roadmap.
• Provide target-state architecture, governance, licensing, and operating model recommendations.

Requirements

• Strong ServiceNow CMDB and CSDM expertise.
• Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
• Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
• Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
• Understanding of ServiceNow licensing, user roles, personas, and access models.
• Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables

• CMDB Current-State Assessment
• Gap & Risk Analysis
• CMDB Health Findings
• CSDM Alignment Recommendations
• License Usage & Optimization Assessment
• Persona & Role Mapping
• Prioritized Remediation Backlog
• Target-State CMDB Roadmap