ServiceNow Architect

Diverse Lynx, LLC; Richmond (VA); On-site; USD 180,000 - 190,000; Full time

Job summary

Diverse Lynx LLC is seeking a Senior Solution Architect with extensive ServiceNow experience to lead architecture, platform design, and strategic integrations for large clients in the Richmond, VA area.

This role requires a CTA certification, deep knowledge of the ServiceNow ecosystem, and a track record of successful implementations, upgrades, and platform health initiatives.

Qualifications

• 12+ years of solution architecture experience with 5+ years in ServiceNow as an Architect.
• At least 2 implementation projects, including one for a large customer.
• Strong knowledge of the ServiceNow platform and multiple ServiceNow products.
• Lead CMDB health initiatives focusing on completeness, correctness, and compliance.
• Implement CSDM best practices.
• Experience with upgrades and minimizing customization; enabling rapid upgrades.

Responsibilities

• Serve as expert advisor to clients, partners, and project teams; lead solutioning sessions.
• Assess health attributes (performance, manageability, usability, scalability, upgradability, security).
• Create strategy aligned with client needs and drive platform architecture design decisions.

Skills

Solution architecture

ServiceNow

CTA

Consulting

CMDB health

CSDM

Platform guidance

Environment migrations

Integrations

Technical leadership

Job description

Salary Range: $180K - $190K/ Year

Must Have Technical/Functional Skills:

• 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
• At least 2 implementation project experiences, one of which is for large customers.
• Strong knowledge of ServiceNow Platform
• Experience implementing multiple products of ServiceNow.
• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance
• Implement Common Service Data Model (CSDM) best practices.
• Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
• Provides technical guidance in platform development and platform- wide solutions
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security)
• Create detailed strategy that is aligned with the client's short- and long-term needs
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
• Ability to solve problems, troubleshoot, manage technical escalations.
• Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices
• Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform
• Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
• ServiceNow Certified Technical Architect (CTA)

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