ServiceNow Platform Architect

Tata Consultancy Services; Richmond (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Tata Consultancy Services is seeking a Senior ServiceNow Architect in the United States (Virginia) to lead solutioning and platform health across the ServiceNow ecosystem. You will guide architecture decisions, CMDB health initiatives, and roadmap alignment with business objectives.

With 12+ years in solution architecture and 5+ years in ServiceNow, you will drive upgrades, standardization, and collaboration with client teams to deliver high-value platform solutions.

Qualifications

• 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
• At least 2 implementation project experiences, one of which is for large customers.
• Experience implementing multiple products of ServiceNow.
• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance.
• Implement Common Service Data Model (CSDM) best practices.
• Experience with upgrades, simplification of customizations.
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
• Provides technical guidance in platform development and platform-wide solutions.
• Ability to work in a consulting & advisory role with customer.

Responsibilities

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
• Provides technical guidance in platform development and platform-wide solutions.
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security) and creates strategy aligned with client needs.
• Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with business objectives.
• Serve as expert advisor to clients, partners, and project teams and lead solutioning sessions.

Skills

Solution architecture

ServiceNow expertise

CMDB health optimization

CSDM implementation

Upgrade management

Technical leadership

Consulting & advisory

Problem solving

Architecture strategy

Client engagement

Education

Bachelor of Computer Science

Tools

ServiceNow

Update Sets

XML deployments

Cloning

CTA Certification

Job description

Job Description

• 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
• At least 2 implementation project experiences, one of which is for large customers.
• Strong knowledge of ServiceNow Platform
• Experience implementing multiple products of ServiceNow.
• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance
• Implement Common Service Data Model (CSDM) best practices.
• Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
• Provides technical guidance in platform development and platform-wide solutions
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security)
• Create detailed strategy that is aligned with the client's short- and long-term needs
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
• Ability to solve problems, troubleshoot, manage technical escalations.
• Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices
• Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform
• Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
• ServiceNow Certified Technical Architect (CTA)

Roles & Responsibilities

• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
• Provides technical guidance in platform development and platform-wide solutions
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security)Create detailed strategy that is aligned with the client's short- and long-term needs
• Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

Salary - $150,000 - $200,000

Qualifications: BACHELOR OF COMPUTER SCIENCE