ServiceNow Architect

Insight Global; Fort Meade (MD); On-site; USD 68,880 - 96,432; Full time

Job summary

An established industry player is seeking a ServiceNow Subject Matter Expert to join their team at Fort Meade. This role involves supporting the setup and configuration of ServiceNow's ITSM and telecommunications modules, ensuring seamless integration and functionality. The ideal candidate will have extensive experience in the architecture and delivery of data-driven operations, particularly within a Department of Defense environment. You will collaborate with cross-functional teams to enhance customer experiences and network performance while addressing technical challenges. If you are passionate about technology and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Ability to obtain a Secret clearance.
• 12-15 years of experience or 10-13 years with a Master's degree.

Responsibilities

• Support setup, configuration, and implementation of ServiceNow modules.
• Design and maintain ServiceNow forms, reports, and workflows.

Skills

ServiceNow

Telecommunication Management System (TSM)

Telecommunications Network Inventory (TNI)

Telecommunications Service Operations Management (TSOM)

ITIL Foundation

Agile Development

Data-driven operations

Security+ certification

Education

Bachelor's degree in a technical field

Master's degree in a technical field

Doctorate in technical domain

Tools

JIRA

Git

Confluence

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $70.00/hr

Location: Fort Meade, MD

Length: Long Term Contract (6 yrs left on contract)

Clearance: Will be processed for a Secret clearance

Day-To-Day:

An employer is looking for a ServiceNow SME to sit at Fort Meade, MD. This candidate will have in-depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Telecommunications (OMT) modules. They support the setup, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules. They help design, create, and maintain ServiceNow forms, reports, views, workflows, groups, and roles, as well as dashboards and scheduled reports. They design tool integrations with ServiceNow (like Elastic, Netcool, Kafka), coordinate and support app and platform upgrades, and assist with business process flows. They work with the ServiceNow development team to propose solutions based on business needs, design and configure ServiceNow functions, and support business process re-engineering to move ticketing and order management into ServiceNow. They identify trends in customer data to improve the customer experience and network performance and interact with customers to address technical issues and conflicts.

Basic Qualifications:

• Ability to obtain a Secret clearance
• Typically requires BS degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience. May possess a Doctorate in technical domain.
• Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date
• Understanding of ITIL foundation or ITIL certified
• Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
• 5+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance
• 2+ years of direct experience with the ServiceNow Telecommunications modules
• Experience with JIRA, Git and Confluence

Preferred Qualifications:

• Experience with the ServiceNow application
• Experience or familiarity with Agile development
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations management Order Management (TSOM), Order Management Telecommunications (OMT) modules, etc.
• Bachelor’s / Master’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Experience working with large software systems including hardware integration and test
• Experience working with multi-disciplinary technical development teams
• Experience moving from a legacy application to a new application.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Government Relations Services