ServiceNow Architect

SoftPathTechnologies; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

SoftPathTechnologies is seeking a Senior ServiceNow Architect with deep expertise in Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM). The role focuses on designing scalable ServiceNow solutions, leading architecture initiatives, and delivering integration strategies across ITSM, ITAM, CMDB and beyond.

You will mentor developers, run architecture reviews, collaborate with enterprise stakeholders, and guide platform modernization from day one in Dallas, TX onsite.

Qualifications

• 12+ years of IT experience with ServiceNow and architecture.
• Hands-on WSD and EAM implementations required.
• Experience leading enterprise integrations and governance.

Responsibilities

• Architect scalable ServiceNow solutions across WSD, EAM, ITSM, ITAM, CMDB, and integrations.
• Lead workshops and translate requirements into architecture roadmaps.
• Design Workplace Services features: Space, Reservation, Visitor, Case, and Employee Experience workflows.
• Deliver EAM solutions: asset lifecycle, maintenance, work orders, inventory, vendor integrations.
• Define data architecture, integration strategies, and governance.
• Create high/low level designs and technical documents.
• Mentor developers and conduct architecture/code reviews.
• Collaborate with enterprise architects and delivery teams.
• Drive platform modernization and best-practice adoption.

Skills

ServiceNow Architecture

WSD

EAM

ITSM

ITAM

CMDB

CSDM

Service Portal

Flow Designer

Integration Hub

UI Builder

Workplace Framework

Performance Analytics

Education

CTA Preferred

CSA

CAD

CIS-ITSM

CIS-ITAM

CIS-Discovery

CIS-Service Mapping

Tools

Azure Integrations

Oracle Integrations

SAP Integrations

REST / SOAP

MID Server

Glide API

Data Migration

Job description

Senior ServiceNow Architect WSD / EAM

Location: Dallas, TX Onsite from Day 1
Duration: 6+ Months Contract with Possible Extension
Experience: 12+ Years

Job Summary

We are seeking an experienced Senior ServiceNow Architect with strong expertise in Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM). The ideal candidate will be responsible for designing scalable ServiceNow solutions, leading architecture initiatives, developing integration strategies, and providing technical leadership across enterprise ServiceNow implementations.

Strong WSD and EAM implementation experience is mandatory.

Key Responsibilities

• Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, ITAM, CMDB, and integrations.
• Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
• Design and implement Workplace Services capabilities, including:
  • Space Management
  • Reservation Management
  • Workplace Visitor Management
  • Workplace Case Management
  • Employee Experience workflows
• Design and implement Enterprise Asset Management (EAM) solutions, including:
  • Asset lifecycle management
  • Preventive and corrective maintenance
  • Work order management
  • Inventory and spare parts management
  • Vendor and contract integrations
• Define enterprise data architecture, integration strategies, and platform governance.
• Develop HLD, LLD, architecture diagrams, and technical design documents.
• Lead architecture reviews, code reviews, and platform health assessments.
• Mentor ServiceNow developers, consultants, and technical leads.
• Collaborate with enterprise architects, business stakeholders, and delivery teams.
• Drive ServiceNow platform modernization, upgrades, and adoption of best practices.

Required ServiceNow Skills

• ServiceNow Architecture and Platform Governance
• Workplace Service Delivery (WSD)
• Enterprise Asset Management (EAM)
• ITSM
• ITAM
• CMDB
• CSDM
• Service Portal / Employee Center
• Flow Designer
• Integration Hub
• UI Builder
• Workspace Framework
• Performance Analytics and Reporting

Technical Skills

• JavaScript
• Glide APIs
• Script Includes
• Business Rules
• Client Scripts
• ACLs
• REST/SOAP Integrations
• MID Server
• Azure, SAP, and Oracle integrations
• Facilities Systems Integrations
• Data Migration and Transformation

Required / Preferred Certifications

• ServiceNow CSA
• ServiceNow CAD
• CIS-ITSM
• CIS-ITAM
• CIS-Discovery / CIS-Service Mapping
• Certified Technical Architect (CTA) Preferred

Required Qualifications

• 12+ years of overall IT experience is mandatory.
• Extensive experience as a ServiceNow Architect.
• Strong hands‑on experience with ServiceNow WSD and EAM.
• Multiple WSD and/or EAM implementation experience preferred.
• Strong experience in ServiceNow architecture, integrations, customization, and platform governance.
• Experience designing complex enterprise integrations.
• Strong communication, leadership, and problem‑solving skills.
• Ability to work onsite in Dallas, TX from Day 1.

Keywords

ServiceNow Architect, Senior ServiceNow Architect, ServiceNow WSD, Workplace Service Delivery, WSD, Enterprise Asset Management, EAM, ITSM, ITAM, CMDB, CSDM, ServiceNow Architecture, ServiceNow Integration, Flow Designer, Integration Hub, Employee Center, UI Builder, Glide API, JavaScript, REST, SOAP, MID Server, SAP Integration, Azure Integration, Oracle Integration, ServiceNow Implementation, ServiceNow Technical Architect.