Senior ServiceNow Architect

SoftPathTechnologies; Dallas (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

SoftPathTechnologies is seeking a Senior ServiceNow Architect to architect scalable solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations. You will lead design workshops, define data architecture, and govern platform strategy.

Responsibilities include leading reviews, mentoring teams, and driving modernization with best practices, collaborating with enterprise architects and delivery teams to ensure successful outcomes.

Qualifications

• Architect scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
• Lead design workshops translating business requirements into architecture and roadmaps.
• Define enterprise data architecture, integration strategy, and platform governance.

Responsibilities

• Lead architecture reviews and code reviews across engagements.
• Mentor developers, consultants, and technical leads.
• Drive platform modernization, upgrades, and adoption of best practices.
• Collaborate with enterprise architects and delivery teams to ensure successful outcomes.
• Create HLD, LLD, architecture diagrams, and design documents.

Skills

ServiceNow Architecture

Platform Governance

WSD

EAM

ITSM

ITAM

CMDB

CSDM

UI Builder

Flow Designer

Integration Hub

JavaScript

REST/SOAP

MID Server

Azure

SAP

Oracle

Facilities Integrations

Tools

Azure

SAP

Oracle

Facilities Systems Integrations

MID Server

Job description

Hi,

Title:

Senior ServiceNow Architect(WSD, EAM, Experience Mandatory)

Location:

Dallas, TX (onsite from Day 1)

Roles and Responsibilities:

• Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
• Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
• Design and govern Workplace Services including:
  • Space Management
  • Reservation Management
  • Workplace Visitor Management
  • Workplace Case Management
  • Employee Experience workflows
• Design and implement Enterprise Asset Management capabilities including:
  • Asset lifecycle management
  • Preventive and corrective maintenance
  • Work order management
  • Inventory and spare parts management
  • Vendor and contract integrations
• Define enterprise data architecture, integration strategy, and platform governance.
• Create HLD, LLD, architecture diagrams, and technical design documents.
• Lead architecture reviews, code reviews, and platform health assessments.
• Mentor developers, consultants, and technical leads across ServiceNow engagements.
• Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
• Drive platform modernization, upgrades, and adoption of ServiceNow best practices.

ServiceNow Expertise

• ServiceNow Architecture & Platform Governance
• Workplace Service Delivery (WSD)
• Enterprise Asset Management (EAM)
• ITSM, ITAM, CMDB, CSDM
• Service Portal / Employee Center
• Flow Designer & Integration Hub
• UI Builder & Workspace Framework
• Performance Analytics & Reporting

Technical Skills

• JavaScript, Glide APIs, Script Includes
• Business Rules, Client Scripts, ACLs
• REST/SOAP Integrations
• MID Server
• Azure, SAP, Oracle, Facilities Systems Integrations
• Data Migration and Transformation

Preferred Certifications

• ServiceNow CSA
• CAD
• CIS-ITSM
• CIS-ITAM
• CIS-Discovery / CIS-Service Mapping
• Certified Technical Architect (CTA) Preferred
• WSD and EAM implementation experience preferred