ServiceNow Application Development Engineer, OpsTech Solutions , Ops Tech Solutions Delivery

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon OpsTech Solutions is seeking an experienced ServiceNow Administrator/Developer to manage ITBM and related workflows. You will collaborate with infrastructure and services teams, translate business needs into scalable ServiceNow solutions, and lead release upgrades.

The role emphasizes hands-on administration, scripting, automation, and clear communication with technical and non-technical stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or related field.
• Experience building complex software systems delivered to customers.
• Certified ServiceNow Administrator (CSA), CAD or other ServiceNow certification required.
• 3+ years direct experience with the ServiceNow platform as an administrator/developer.
• 5+ years direct experience working with customers to understand requirements and implementing IT solutions.

Responsibilities

• Perform technical administration and maintenance of ServiceNow ITBM.
• Partner with cross-functional teams to build scalable enhancements and integrations.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for operational requests and planning.
• Lead ServiceNow release upgrades with stakeholder management.
• Coordinate system updates, patches, and configuration changes with Software Development Engineers.
• Provide user training on ServiceNow processes, policies and procedures.
• Mentor team members on project planning and estimation in ServiceNow ITBM.

Skills

ITSM & HAM modules

ServiceNow scripting

Workflow design

Cross-functional collaboration

REST/JSON/XML

Education

Bachelor's degree in CS/Software Eng/MIS or related

Tools

ServiceNow

CSA/CAD certifications

Job description

Description

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams, mainly focusing on ITSM, HAM modules and system integrations. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities

Perform technical administration and maintenance of ServiceNow IT Business Management.

Partner with cross functional teams to build enhancements and integrations that scale.

Create ServiceNow workflows and business rules for service improvements.

Interface with ServiceNow for all operational requests / issues / planning.

Lead ServiceNow release upgrades including technical and stakeholder management activities.

Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.

Provide user training related to ServiceNow processes, policies and procedures.

Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Basic Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field

• Experience building complex software systems that have been successfully delivered to customers

• Certified ServiceNow Administrator (CSA), Certified Application Developer (CAD) or other ServiceNow certification is required.

• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes

• Experience implementing at least two full life cycle SFDC implementations successfully

• Experience in a test-driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles

• Experience working in an Agile or Scrum environment

• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)

• 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

• Experience with REST web services, XML, JSON, or experience in software development

• • Experience and certification on ITSM and HAM modules
• • Experience working on ServiceNow platform maintenance and optimization activities, such as release management and page load time latency improvement.
• • 6+ years of experience with Agile scrum/Kanban methodology.
• • Experience with JavaScript is strongly preferred.
• • ITIL Foundation certified or related experience preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 115,800.00 - 160,000.00 USD annually