ServiceNow Architect

Deloitte France; Detroit (MI); On-site; USD 145,000 - 218,000; Full time

Job summary

Deloitte seeks a ServiceNow Manager to lead both functional and technical teams through implementation and go-live, ensuring design and quality align with strategic roadmaps. You will design solutions, review processes, and collaborate with process teams to maintain stable, scalable systems.

You will stay connected to organizational plans, use latest vendor tools, and mentor teams while managing multiple projects in a fast-paced environment.

Qualifications

• 8+ years of technology implementation.
• 6+ years of ServiceNow implementation experience.
• 4+ years team lead experience.
• Proposal/RFP/Sales experience.
• Experience with ServiceNow applications and modules.
• Certified ServiceNow System Administrator.
• Ability to travel up to 50% based on client work.
• Must be legally authorized to work in the United States without sponsorship.
• Bachelor's Degree or equivalent experience. Preferred: ServiceNow certification.
• Experience with XML and SQL.
• Advanced degree in specialization.
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, S2P.
• Experience with GBS on NOW, NOW Assist, Creator Workflow.

Responsibilities

• Guide functional and technical teams through solution implementation and go-live.
• Steer ServiceNow implementations and ensure designs align with the roadmap.
• Build partnerships with development teams to ensure quality across delivery.
• Design solutions, review business processes, and support improvements.
• Provide design feedback with process teams for consistency and stability.
• Stay connected to organizational plans and vendor tools.

Skills

Independence & collaboration

Communication (written & verbal)

Attention to detail

Relationship building

Project/workstream leadership

Task prioritization in fast-paced env

Interpersonal skills

Deadline-driven

Mentoring & guidance

Education

Bachelor's Degree or equivalent experience

Advanced degree preferred

Tools

ServiceNow applications & modules

XML

SQL

ServiceNow certification

Job description

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients.

Recruiting for this role ends on 12/1/2026

Work you will do

As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.

In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.

We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Qualifications:

• 8+ years of technology implementation

• 6+ years of ServiceNow implementation experience

• 4+ years team lead experience

• Proposal/RFP/Sales experience

• Experience with ServiceNow applications and modules

• Certified ServiceNow System Administrator

• Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Bachelor's Degree or equivalent experience

  Preferred:

• ServiceNow certification in one or more areas

• Experience with XML, and SQL

• An advanced degree in the area of specialization

• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)

• Experience with GBS on NOW, NOW Assist, Creator Workflow

  Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.