ServiceNow AIOps

TechDigital Group; Cupertino (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Job summary

TechDigital Group is seeking a ServiceNow AIOps engineer to implement and configure end-to-end AIOps workflows, dashboards, and remediation strategies. You will integrate monitoring tools into ServiceNow and design health models in collaboration with Cloud, DevOps, and ITSM teams.

The ideal candidate has strong JavaScript, Python, and PowerShell scripting skills, plus hands-on experience with Flow Designer, IntegrationHub, and ITIL processes.

Qualifications

• Experience implementing ServiceNow AIOps components.
• Integrate monitoring tools into ServiceNow via connectors, REST, SNMP.
• Design AIOps architectures, data flows, dashboards, health models.
• Develop remediation workflows using Flow Designer and IntegrationHub.
• Scripting in ServiceNow (JavaScript); basic Python/Shell/PowerShell.
• Familiarity with ITIL processes and cloud platforms (AWS/Azure/GCP).
• Strong client-facing communication and workshop facilitation.

Responsibilities

• Implement and configure ServiceNow AIOps components including Event Management, Health Log Analytics, MI.
• Integrate tools into ServiceNow using OOTB connectors, REST APIs, and SNMP traps.
• Design AIOps architecture, data flows, dashboards, and service health models.
• Configure alert rules, correlation logic, and noise reduction policies.
• Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
• Design Orchestration workflows and automate remediation for common incidents.
• Collaborate with Cloud, DevOps, and ITSM teams for end-to-end solutions.
• Conduct workshops, requirement analysis, testing, and knowledge transfer.

Skills

Analytical thinking

Problem solving

Communication

Client-facing

Education

ServiceNow certifications: CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management

Tools

ServiceNow

Flow Designer

IntegrationHub

Orchestration

REST API

Python

PowerShell

JavaScript

AWS

Azure

GCP

ITIL

Job description

• Implement and configure ServiceNow AIOps, including:
  • Event Management
  • Health Log Analytics (HLA)
  • Agent client collector implementation and Metric Intelligence (MI)
  • Machine Learning–based anomaly detection
• Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
• Design AIOps architecture, data flows, dashboards, and service health models.
• Configure alert rules, correlation logic, noise reduction policies, and service impact models.
• Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
• Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
• Collaborate with Cloud, DevOps, and ITSM teams to deliver end‐to‐end solutions.
• Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
• Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
• Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
• Strong analytical and problem‐solving skills.
• Excellent communication and client‐facing abilities.
• ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.