ServiceNow AI Platform Architect - CTA Certified

Robotics Technologies LLC; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Robotics Technologies LLC in Santa Clara, CA seeks an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation.

The ideal candidate holds the CTA certification, has hands-on experience with Now Assist, Generative AI, AI Agents, and related capabilities, and can translate complex requirements into scalable solutions while guiding adoption and governance.

Qualifications

• Senior ServiceNow architect with deep enterprise experience.
• CTA certification is mandatory; CIS certifications preferred.
• Knowledge of CMDB, ConnectedOps, CSM, and DevOps.

Responsibilities

• Deploy and configure Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, and related tools.
• Translate AI blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer objectives and metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues for AI adoption.
• Collaborate with AI Transformation Architects on adoption roadmaps and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise stakeholders on architecture, AI adoption, platform optimization, and governance.
• Document configurations and best practices.
• Mentor junior consultants and lead technical workstreams.

Skills

Excellent client-facing communication

Problem-solving and analytical

Sprint planning and delivery

LLMs and AI concepts

Translate requirements to scalable

Education

CTA

CIS

CAD preferred

Tools

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Job description

Robotics Technologies LLC in Santa Clara, CA seeks an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation.

The ideal candidate holds the CTA certification, has hands-on experience with Now Assist, Generative AI, AI Agents, and related capabilities, and can translate complex requirements into scalable solutions while guiding adoption and governance.