ServiceNow Gen AI Architect

Galent; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Galent seeks an AI Transformation Architect to deploy and configure Now Assist capabilities across customer instances, translating blueprints into working configurations and workflows. You will prototype AI use cases, drive adoption metrics, and lead customer workshops to build AI literacy.

You will collaborate with AI Transformation Architects to execute adoption roadmaps and go-live checklists, serving as a technical expert across the customer lifecycle and guiding steering meetings and

Qualifications

• Hands-on ServiceNow configuration and implementation with AI feature deployments.
• Experience deploying Now Assist GenAI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence.
• Understanding of AIML concepts including LLMs, prompt engineering, and enterprise workflow contexts.
• Minimum 2 active ServiceNow CIS certifications; CAD preferred.
• Ability to influence and consult in complex customer environments and provide thought leadership.
• Translate customer requirements into working platform configurations and deliver on sprint timelines.
• Experience with Flow Designer, Integration Hub, Studio, IDE, APIs, and Automated Test Framework for AI data flows.
• Strong communication skills to explain technical concepts to nontechnical stakeholders and lead enablement sessions.

Responsibilities

• Deploy and configure Now Assist features across customer instances.
• Translate AI blueprints into working ServiceNow configurations, integrations, and workflows.
• Prototype and iterate AI use cases aligned with customer success metrics.
• Drive AI adoption metrics such as active user rates and workflow automation coverage.
• Facilitate workshops and training to boost AI literacy and sustained usage.
• Identify blockers and recommend interventions at technical or organizational levels.
• Serve as SME for AI questions across the customer lifecycle.
• Participate in steering meetings, executive briefings, and QBRs as needed.
• Document configurations, AI outcomes, and lessons learned for knowledge base.

Skills

ServiceNow

AI deployments

GenAI concepts

LLMs

Prompt engineering

Enterprise workflows

Communication

Mentoring

AI governance

Education

ServiceNow CIS certifications (2+)

CAD certification preferred

Tools

Flow Designer

Integration Hub

Studio

IDE

APIs

Automated Test Framework

Job description

• Deploy and configure Now Assist capabilities including Generative AI Agents Virtual Agent NLU AI Search Issue Auto Resolution Task Intelligence and Document Intelligence across customer instances
• Translate AI Transformation Architect blueprints into working configurations integrations and workflows following ServiceNow best practices
• Rapidly prototype and iterate on AI use cases in alignment with customer defined success metrics
• Drive measurable AI adoption outcomes including active user rates workflow automation coverage and time to value for Now Assist features
• Partner with AI Transformation Architects to execute customer specific AI adoption roadmaps sprint plans and go live checklists
• Facilitate customer workshops enablement sessions and hands-on training to build AI literacy and sustained usage
• Surface and escape adoption blockers technical organizational or behavioral and recommend targeted interventions
• Serve as the on the ground technical expert for AI related questions issues and guidance across the customer lifecycle
• Act as SME alongside AI Transformation Architects in customer steering meetings executive briefings and QBRs
• Identify debug and advise on configuration conflicts data gaps or architecture issues that block AI activation
• Document customer configurations AI use case outcomes and lessons learned to contribute to AI Adoption Team knowledge base and repeatability
• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problem-solving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.

Qualifications:

• ServiceNow configuration and implementation experience with demonstrated hands-on AI feature deployments
• Handson experience deploying one or more of the following Now Assist GenAI AI Agents Virtual Agent NLU AI Search Task Intelligence or Document Intelligence
• Understanding of AIML concepts including Large Language Models LLMs prompt engineering and Generative AI particularly in enterprise workflow contexts
• Minimum 2 active ServiceNow CIS certifications ServiceNow Certified Application Developer CAD preferred
• Demonstrated ability to influence and consult providing options with pros cons and risks in a complex and varied customer environment while providing thought leadership to customer sponsors and stakeholders in solving business process and/or technical problems
• Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines
• Experience with ServiceNow platform capabilities including Flow Designer Integration Hub Studio IDE APIs and Automated Test Framework to support AI data flows and configurations
• Strong communication skills able to explain technical concepts to nontechnical stakeholders and lead enablement sessions confidently
• Experience with AI adoption frameworks and change management methodologies preferred
• Knowledge of enterprise AI governance data privacy considerations and responsible AI practices preferred
• Experience with data management database design and database concepts
• Strong interpersonal skills customer centric attitude and ability to operate within a culturally diverse environment
• Proven ability to mentor junior consultants or lead technical workstreams
• Analytical and problem-solving abilities with a keen eye for detail
• Good presentation and report writing skills

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf