ServiceNow Administrator

MatchPoint; Dallas (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

MatchPoint Solutions in Dallas is seeking a Mid-Level ServiceNow Administrator to own daily maintenance, configuration, and optimization of our enterprise ServiceNow instance. You will work independently to handle complex configurations, support platform upgrades, and build automated workflows bridging business needs and technical execution.

The ideal candidate has 3–5 years of ServiceNow admin experience, CSA certification, and will bring experience with upgrades, data integrations (LDAP, SSO,

Qualifications

• 3–5 years of dedicated ServiceNow administration experience in a mid-to-large scale enterprise.
• Certified ServiceNow System Administrator (CSA) is required.
• Certified Application Developer (CAD) or ITIL v4 Foundation is a major plus.
• Experience managing at least one major ServiceNow full-version upgrade cycle.

Responsibilities

• Instance Governance: Manage update sets, reviews, and migrations across environments.
• Upgrade Execution: Plan and execute ServiceNow upgrades and patches, coordinate UAT.
• Data & Integration Monitoring: Monitor imports, transform maps, scheduled jobs, and standard integrations (LDAP, SSO, REST/SOAP APIs).
• Security & Access Audits: Implement and audit ACLs, user groups, and roles.

Skills

ServiceNow administration

Upgrade management

Data & integration monitoring

Security & access audits

Education

CSA Certification

CAD (optional)

ITIL v4 Foundation (optional)

Tools

LDAP

SSO

REST/SOAP APIs

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Position Overview

We are seeking a Mid-Level ServiceNow Administrator to own the daily maintenance, configuration, and optimization of our enterprise ServiceNow instance. In this role, you will work independently to handle complex configurations, support platform upgrades, and build automated workflows with minimal supervision, bridging the gap between business needs and technical execution.

Key Responsibilities

• Instance Governance: Manage update sets, execute peer reviews, and migration paths across development, test, and production environments to maintain platform health.
• Upgrade Execution: Plan and execute ServiceNow version upgrades and patches, managing the skipped-records review and coordinating user acceptance testing (UAT).
• Data & Integration Monitoring: Monitor and troubleshoot data imports, transform maps, scheduled jobs, and standard integrations (LDAP, SSO, REST/SOAP APIs).
• Security & Access Audits: Implement and audit Access Control Lists (ACLs), user groups, and roles to ensure absolute data security and compliance.
• Stakeholder Collaboration: Gather requirements directly from business units to translate operational needs into scalable ServiceNow technical solutions.

Qualifications & Skills

• Experience: 3 to 5 years of dedicated ServiceNow administration experience in a mid-to-large scale enterprise.
• Certifications: Certified ServiceNow System Administrator (CSA) is required. Certified Application Developer (CAD) or ITIL v4 Foundation is a major plus.
• Environment Knowledge: Proven experience managing at least one major ServiceNow full-version upgrade cycle.
• Problem Solving: Ability to troubleshoot complex platform issues independently and articulate technical solutions to non-technical users.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.