ServiceNow Administrator (TS/SCI) — Remote

Booz Allen Hamilton; Florida; On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a skilled ServiceNow System Administrator to operate and maintain our client’s ServiceNow platform. You’ll configure, customize, and maintain ITSM processes and the CMDB, troubleshoot incidents, and assist with upgrades and governance.

The role requires 6+ years in IT, 3+ years ServiceNow admin experience, TS/SCI clearance, and relevant certifications. Collaborate with IT and business stakeholders, create thorough documentation, and stay current with ServiceNow

Qualifications

• 6+ years of experience in an IT field.
• 3+ years of experience as a ServiceNow Administrator including supporting platform configuration, maintenance, and issue resolution
• Knowledge of ITSM processes and CMDB administration
• Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements
• TS/SCI clearance
• HS diploma or GED
• DoD 8570 IAT II Compliant Certification
• DoW 8140 compliant Certification under the Work Role Code 451-Systems Administrator-Intermediate level or higher such as COMPTIA Security+, Cloud+, GIAC GICSP, GSEC, or ISC 2 SSCP Certification

Responsibilities

• Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability.
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements.
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders.
• Apply established best practices for ServiceNow administration, including system security, user access, and data integrity.
• Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed.
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity.
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure.
• Create and maintain documentation for system configurations, processes, and procedures.
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators.
• Stay current with ServiceNow features and updates relevant to assigned duties.
• Support ServiceNow license management and governance activities such as user, app, API usage, and custom tables.

Skills

ServiceNow administration

ITSM knowledge

CMDB administration

System security

Stakeholder communication

Education

HS diploma or GED

Bachelor's degree

ServiceNow CSA Certification

Certified Implementation Specialist Certification

Tools

ServiceNow ITSM

APIs integration

JavaScript

Glide scripting

SQL (MariaDB)

Job description

Booz Allen Hamilton is seeking a skilled ServiceNow System Administrator to operate and maintain our client’s ServiceNow platform. You’ll configure, customize, and maintain ITSM processes and the CMDB, troubleshoot incidents, and assist with upgrades and governance.

The role requires 6+ years in IT, 3+ years ServiceNow admin experience, TS/SCI clearance, and relevant certifications. Collaborate with IT and business stakeholders, create thorough documentation, and stay current with ServiceNow