ServiceNow Administrator - TS/SCI, Mission-Critical IT

Booz Allen Hamilton; Tampa (FL); On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton seeks a ServiceNow Systems Administrator to operate and maintain a client ServiceNow platform in a mission-critical IT environment in the United States. You will perform configuration, customization, and routine maintenance, support new modules, document technical specs, and ensure ITSM processes and CMDB accuracy while adhering to DoD/DoD 8570 and TS/SCI clearance requirements.

The ideal candidate has 6+ years IT experience and 3+ years ServiceNow admin experience, with

Qualifications

• 6+ years of experience in an IT field.
• 3+ years of experience as a ServiceNow Administrator including platform configuration, maintenance, and issue resolution.
• Knowledge of ITSM processes and CMDB administration.
• Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements.
• TS/SCI clearance.
• HS diploma or GED.
• DoD 8570 IAT II Compliant Certification.
• DoW 8140 compliant Certification (e.g., CompTIA Security+, Cloud+, GIAC GICSP, GSEC, or ISC 2 SSCP Certification).
• Nice if you have 2+ years of experience in an IT field.
• Experience with ServiceNow ITSM, ITOM, HAM, or SAM modules and ServiceNow APIs.
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting.
• Knowledge of database management and SQL including MariaDB.
• Knowledge of ITIL processes and ServiceNow best practices.
• Possession of strong technical documentation, communication, and stakeholder collaboration skills.
• ServiceNow Certified System Administrator (CSA) Certification.
• ServiceNow Certifications such as Certified Implementation Specialist Certification.

Responsibilities

• Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability.
• Support the implementation and testing of new modules, applications, and enhancements based on business requirements.
• Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders.
• Apply established best practices for ServiceNow administration, including system security, user access, and data integrity.
• Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed.
• Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity.
• Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure.
• Create and maintain documentation for system configurations, processes, and procedures.
• Monitor system performance metrics and report issues and recommendations for improvement to senior administrators.
• Stay current with ServiceNow features and updates relevant to assigned duties.
• Support ServiceNow license management and governance activities such as user, app, API usage, and custom tables.

Skills

ServiceNow Administration

ITIL knowledge

CMDB administration

Incident troubleshooting

TS/SCI clearance

Education

HS diploma or GED

Bachelor's degree

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HAM

ServiceNow SAM

ServiceNow APIs

MariaDB/SQL

Job description

Booz Allen Hamilton seeks a ServiceNow Systems Administrator to operate and maintain a client ServiceNow platform in a mission-critical IT environment in the United States. You will perform configuration, customization, and routine maintenance, support new modules, document technical specs, and ensure ITSM processes and CMDB accuracy while adhering to DoD/DoD 8570 and TS/SCI clearance requirements.

The ideal candidate has 6+ years IT experience and 3+ years ServiceNow admin experience, with