Senior ServiceNow Architect — Federal ITSM & SecOps

Booz Allen Hamilton; Tampa (FL); On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a highly experienced ServiceNow Systems Engineer to design and optimize ServiceNow solutions for government missions. You will lead architecture, data migrations, and integrations with Splunk, AD, and security platforms, while maintaining compliance in air-gapped environments.

You will guide junior admins, participate in Agile ceremonies, and ensure alignment with DoD standards.

Qualifications

• Over 12 years in information technology field.
• ServiceNow administration, architecture, configuration, and troubleshooting.
• Experience with data migration, ETL, CMDB, and enterprise integrations.
• Experience securing service deployments in air-gapped federal environments.
• Ability to document requirements, support Agile processes, and mentor staff.
• Active TS/SCI clearance.
• HS diploma or GED completed.
• CCNP Certification held.
• DoD 8570 IAT III Certification present.
• DoD8140 Certification Work Role Code 451 at intermediate level or higher.

Responsibilities

• Create and maintain ServiceNow platform architecture and solutions.
• Support ServiceNow ITSM, ITOM, SecOps, and ITAM modules.
• Lead data migration and ETL across CMDB and related tables.
• Integrate ServiceNow with Splunk, Tanium, AD, MFA, and APIs.
• Configure RBAC, authentication, and system security per DoD best practices.
• Support on-prem and air-gapped deployments.
• Troubleshoot ServiceNow platform issues and provide user support.
• Collaborate with government stakeholders to define technical specs.
• Provide O&M support: patching, monitoring, performance metrics, optimization.
• Support best practices and Platform Change Configuration Board.
• Train and mentor junior admins; lead user training on ServiceNow.
• Participate in Agile ceremonies, reviews, and testing; stay current on updates.

Skills

ServiceNow admin & architecture

IT documentation

Agile processes

Mentoring

Data migration

ETL

CMDB

Enterprise integrations

Security in air-gapped environments

Education

HS diploma or GED

CCNP Certification

DoD 8570 IAT III Certification

DoD8140 Certification Work Role Code 451

Tools

JavaScript

HTML

CSS

AJAX

MariaDB

Splunk

Tanium

Active Directory

Job description

Booz Allen Hamilton is seeking a highly experienced ServiceNow Systems Engineer to design and optimize ServiceNow solutions for government missions. You will lead architecture, data migrations, and integrations with Splunk, AD, and security platforms, while maintaining compliance in air-gapped environments.

You will guide junior admins, participate in Agile ceremonies, and ensure alignment with DoD standards.