ServiceNow Administrator: Platform Optimization & Dashboards

Uline; Kenosha (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays

Tuition assistance

On-site café

Fitness center

Walking trails

Job summary

Uline is seeking a ServiceNow System Administrator to manage and optimize our ServiceNow platform across North America, ensuring reliable service delivery.

Responsibilities include configuring applications, troubleshooting incidents, upgrading systems, and building dashboards to improve service performance and visibility.

The role requires a Bachelor's in CS/IT, CS A preferred, 2+ years EUC experience, ITIL knowledge, JavaScript, and strong customer service skills.

Qualifications

• Bachelor's degree in CS/IT or related field.
• ServiceNow CSA certification preferred.
• 2+ years of EUC administration experience.
• Strong knowledge of ITIL processes, JavaScript, and ServiceNow customization.
• Excellent customer service and communication skills.

Responsibilities

• Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.
• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
• Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
• Build custom dashboards and reports to identify trends and support continuous service improvement.

Skills

ServiceNow Administration

Customer service

Troubleshooting

Communication

Problem solving

Education

Bachelor's degree in Computer Science or Information Technology

ServiceNow CSA (certified) preferred

Tools

ServiceNow platform

Job description

Uline is seeking a ServiceNow System Administrator to manage and optimize our ServiceNow platform across North America, ensuring reliable service delivery.

Responsibilities include configuring applications, troubleshooting incidents, upgrading systems, and building dashboards to improve service performance and visibility.

The role requires a Bachelor's in CS/IT, CS A preferred, 2+ years EUC experience, ITIL knowledge, JavaScript, and strong customer service skills.