ServiceNow Administrator: Optimize, Upgrades & Dashboards

Uline; Glenview (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition assistance program

On-site café and fitness center

Job summary

Uline is seeking a ServiceNow System Administrator to optimize and support our platform across North America. You will manage applications, modules and workflows, troubleshoot incidents and ensure reliable delivery of services.

Ideal candidates have a Bachelor's degree in a technical field, 2+ years EUC admin experience, ITIL knowledge, and strong JavaScript/ServiceNow customization skills; CSA certification is preferred. This is an on-site role with competitive benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• 2+ years of experience administering EUC applications.
• Excellent customer service, communication and problem-solving skills.
• Knowledge of ITIL processes, JavaScript and ServiceNow customization.
• ServiceNow CSA certification preferred.

Responsibilities

• Manage and support the ServiceNow platform, including applications, modules and workflows.
• Troubleshoot incidents and ensure timely resolution.
• Monitor system performance, upgrades and user access.
• Build dashboards and reports to identify trends and improve service delivery.

Skills

ITIL

JavaScript

ServiceNow customization

Education

Bachelor's degree in Computer Science or related field

ServiceNow Certified System Administrator (CSA)

Job description

Uline is seeking a ServiceNow System Administrator to optimize and support our platform across North America. You will manage applications, modules and workflows, troubleshoot incidents and ensure reliable delivery of services.

Ideal candidates have a Bachelor's degree in a technical field, 2+ years EUC admin experience, ITIL knowledge, and strong JavaScript/ServiceNow customization skills; CSA certification is preferred. This is an on-site role with competitive benefits.