ServiceNow Administrator II — Platform Automation & ITSM

LE0099 Focus Operating, LLC; Clayton (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Focus Financial Partners in Clayton, MO is seeking a mid‑level ServiceNow Administrator II responsible for administering, configuring, and enhancing the ServiceNow platform. You will work with IT and business stakeholders to translate requirements into secure workflows and data controls.

You will implement, document, test, and maintain configurations, integrations, and updates, while ensuring governance, security, and audit readiness.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years' experience in ServiceNow administration.
• ServiceNow CSA certification required.
• ITIL 4 Foundation certification required.
• CIS-ITSM or equivalent preferred.
• Experience with workflows, data structures, and integrations.

Responsibilities

• Analyze requirements and translate them into ServiceNow specifications and configurations.
• Design, configure, test, and modify ServiceNow modules, scripts, policies, and integrations.
• Evaluate approaches and recommend scalable solutions for security, compliance, and stability.
• Resolve complex platform issues with root-cause analysis and escalation planning.
• Own assigned modules end-to-end, from requirements to post-implementation validation.
• Lead upgrades, regression testing, deployment planning, and release validation.
• Collaborate with process owners and security teams on technical recommendations.
• Create and maintain technical documentation, runbooks, and procedures.
• Identify data quality issues and remediation opportunities.
• Ensure governance standards and audit readiness.

Skills

ServiceNow administration

Education

Bachelor's degree or equivalent experience

ServiceNow CSA

ITIL 4 Foundation

CIS-ITSM

Job description

Focus Financial Partners in Clayton, MO is seeking a mid‑level ServiceNow Administrator II responsible for administering, configuring, and enhancing the ServiceNow platform. You will work with IT and business stakeholders to translate requirements into secure workflows and data controls.

You will implement, document, test, and maintain configurations, integrations, and updates, while ensuring governance, security, and audit readiness.