Senior ServiceNow Platform Lead

Focus Financial Partners; St. Louis (MO); Sur place; USD 100 000 - 115 000; Plein temps

Résumé du poste

Focus Financial Partners in St. Louis seeks a Senior ServiceNow Administrator to act as platform SME, leading complex admin initiatives, mentoring junior admins, and focusing on governance, stability, and scalability.

The role requires 5+ years in ServiceNow, CSA and CIS certifications, ITIL 4, and CIS certifications. The base pay range is $100,000–$115,000 with a bonus and comprehensive benefits; location is United States.

Qualifications

• 5+ years of ServiceNow experience.
• Advanced ServiceNow scripting and configuration expertise.
• Bachelor’s degree or equivalent experience.
• ServiceNow CSA certification required.
• ITIL 4 Foundation required.
• At least one CIS certification aligned to platform scope required.
• Deep understanding of ServiceNow data architecture.
• Strong knowledge of ITSM and enterprise IT operations.
• Strong understanding of CMDB concepts and CSDM alignment.
• Proven ability to translate business requirements into technical solutions.
• Demonstrated ability to mentor junior administrators and influence standards.

Responsabilités

• Design and implement scalable administrative and configuration solutions.
• Lead platform upgrades, performance tuning, and health initiatives.
• Define and enforce configuration standards and guardrails.
• Mentor and review work from junior administrators.
• Resolve complex platform incidents involving scripts, business rules, and integrations.
• Perform forensic troubleshooting of legacy configurations and customizations.
• Own CMDB data quality, reconciliation rules, and CI lifecycle management.
• Administer Integration Hub, MID Servers, and API-based integrations.
• Create and maintain technical documentation, standards, and runbooks.
• Identify and reduce technical debt and platform risks.

Connaissances

ServiceNow scripting

Platform governance

Incident resolution

Mentoring juniors

CMDB data quality

ITIL knowledge

Formation

Bachelor's degree or equivalent

CSA certification

ITIL 4 Foundation

CIS certifications ( CIS-ITSM, CIS-CMDB, CIS-Discovery, CIS-SAM, CIS-VR )

Outils

Integration Hub

MID Servers

APIs

Description du poste

Focus Financial Partners in St. Louis seeks a Senior ServiceNow Administrator to act as platform SME, leading complex admin initiatives, mentoring junior admins, and focusing on governance, stability, and scalability.

The role requires 5+ years in ServiceNow, CSA and CIS certifications, ITIL 4, and CIS certifications. The base pay range is $100,000–$115,000 with a bonus and comprehensive benefits; location is United States.