ServiceNow Administrator/Developer

ReqOverflow, LLC; Baltimore (MD); On-site; USD 85,000 - 115,000; Full time

Job summary

A service management solutions provider is seeking a ServiceNow Administrator/Developer to oversee environments and lead ServiceNow support. The ideal candidate should have a Bachelor's degree in computer science, CSA certification, and experience in IT Service Management. Responsibilities include supporting ServiceNow environments, ensuring data integrity in ITAM/CMDB, and leading upgrades and patching processes as per best practices. This role offers a contract position and requires the ability to obtain a US Public Trust clearance.

Qualifications

• Experience with IT Service Management, Operations Management, and Change Management.
• Experience with ITAM and CMDB with a data management focus.
• ServiceNow System Administrator (CSA) Certification.

Responsibilities

• Provide support in managing the ServiceNow environments (Dev, Test, and Production).
• Lead ServiceNow support adhering to Change Management processes.
• Ensure ServiceNow ITAM/CMDB integrity and data completeness.

Skills

IT Service Management

Operations Management

Change Management

Data Management

ServiceNow Platform Administration

Education

Bachelor's degree in computer science or a related field

Tools

ServiceNow

Job description

About the job ServiceNow Administrator/Developer

ServiceNow Administrator

Contract 1099 or C2C

Must be able to obtain and maintain a US Public Trust clearance.

Description:

Provide support in managing the ServiceNow environments (Dev, Test and Production).

Lead and provide ServiceNow support and adhering to Change Management processes, Asset Management processes,Business Management processes, Service Management processes.

Ownership and lead tasks towards ensuring ServiceNow ITAM/CMDB integrity (data completeness and correctness).

Provide ServiceNow Platform administration, configuration, and development following Agile processes and usingindustry best practices.

Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the currentServiceNow platform.

Identify and provide solutions to automate manual processes including data validation.

Provide support in managing the ServiceNow environments (Dev, Test and Production).

Provide services and support reports.

Develop KPI, Dashboard, and Web Page development and implementation as needed.

Basic Qualifications:

Bachelors degree in computer science or a related field.

Experience with IT Service Management, Operations Management and Change Management

Experience with ITAM and CMBD with Data Management focus

Experience with ServiceNow Implementation (applications, integrations, platforms, etc.)

ServiceNow System Administrator (CSA) Certification

Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.