ServiceNow Administrator

Empath Health; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Retirement with company match

Wellness programs

PTO 5+ weeks

Job summary

Empath Health seeks a skilled ServiceNow Administrator to manage and enhance the ServiceNow platform across IT, clinical, and business teams. You will configure modules, automate workflows, and support integrations with HRIS and financial systems to improve service delivery and compliance.

The role emphasizes ITIL/ITSM best practices, platform reliability, and strong collaboration with stakeholders to translate needs into scalable solutions.

Qualifications

• Experience configuring, implementing, and integrating ServiceNow ITSM, SPM, and Service Catalog modules.
• Strong knowledge of ServiceNow administration, configuration, workflow development, and ITSM best practices.
• Proficiency with JavaScript, HTML, and web technologies used for ServiceNow customization.

Responsibilities

• Administer and maintain the ServiceNow platform—users, roles, groups, permissions, and configuration.
• Configure and support ITSM modules including Incident, Request, Problem, Change, and Service Catalog.
• Develop, test, and implement workflows, business rules, UI policies, and automation scripts.
• Partner with teams to integrate ServiceNow with HRIS and financial systems for data exchange and automation.
• Monitor platform performance, apply upgrades/patches, troubleshoot issues, ensure reliability and availability.
• Provide training and documentation, ensure HIPAA/HITECH compliance in workflows and data handling.

Skills

ServiceNow ITSM

ServiceNow SPM

Service Catalog

JavaScript

HTML & Web tech

Workflow development

System integrations

ITIL & ITSM best practices

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow platform

Job description

Empath Health is seeking a highly skilled and detail-oriented ServiceNow Administrator to join our Information Technology team. In this role, you will manage, configure, and maintain the ServiceNow platform while supporting its integration across a complex healthcare organization.This position offers the opportunity to work across ServiceNow administration, workflow automation, system integrations, IT service management, and regulatory compliance while partnering with IT, clinical, and business teams to improve service delivery and operational efficiency. The ideal candidate is both technically strong and collaborative, with the ability to translate organizational needs into scalable ServiceNow solutions while ensuring platform reliability, security, and alignment with ITIL and ITSM best practices.Location: Remote – must reside in the Eastern or Central time zone.What You'll DoAdminister and maintain the ServiceNow platform, including users, roles, groups, permissions, and overall platform configurationConfigure and support ServiceNow modules including Incident, Problem, Change, Asset, Knowledge, Service Catalog, ITSM, and SPMPartner with technical teams to integrate ServiceNow with key healthcare systems, including HRIS and financial platforms, to support seamless data exchange and workflow automationDevelop, test, and implement workflows, business rules, UI policies, automation scripts, and platform customizations aligned with ITIL and ITSM methodologiesContinuously evaluate and improve ServiceNow processes to enhance service delivery, incident response, change management, and operational efficiencyMonitor platform performance, apply upgrades and patches, troubleshoot issues, and help ensure system reliability and availabilitySupport compliance with HIPAA, HITECH, and other healthcare regulatory requirements related to data privacy, security, and auditabilityProvide technical support, training, and knowledge transfer to clinical, business, and IT users while maintaining thorough documentation of platform configurations, integrations, customizations, and ITSM processesWhy Join Empath Health?Earn Competitive Pay: Your skills and contributions are recognized and rewarded.Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.What You'll NeedBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent related experienceDemonstrated expertise configuring, implementing, and integrating ServiceNow ITSM, SPM, and Service Catalog modulesStrong understanding of ServiceNow administration, configuration, workflow development, and ITSM best practicesProficiency with JavaScript, HTML, and web technologies used for ServiceNow platform customizationExperience with integration tools, APIs, and connecting ServiceNow with enterprise systems preferredServiceNow Administrator certification preferredITIL Foundation certification or higher preferredAdditional certifications in IT service management, project management, or program leadership preferredUnified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail] Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.