Data Centre operation support

Tata Consultancy Services; BLOOMINGTON (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Health, Dental, Vis,

Parental Leaves

401K Plan

Job summary

Tata Consultancy Services in Bloomington, MN is seeking an Operations Monitor to oversee 24x7 data center performance across systems, servers, apps and networks. You will triage incidents, coordinate with internal teams, and ensure timely updates within SLA requirements.

The role covers after-hours shifts, environmental monitoring, ticketing in ServiceNow, and collaboration with facilities and network teams to restore services while maintaining documentation and compliance.

Qualifications

• 24x7 data center operations monitoring across systems, servers, applications and networks.
• Incident monitoring, triage, escalation and follow-up with internal teams, vendors, and providers.
• Understanding of facilities alarm monitoring, environmental alerts, and escalation procedures.
• Experience managing after-hours operational support (nights, weekends, holidays).
• Proficiency in monitoring and responding to ServiceNow incidents within defined SLA timelines.
• Knowledge of network availability monitoring and outage tracking.
• Experience opening, updating and tracking incident tickets to resolution.
• Familiarity with data center environmental monitoring and health checks.
• Understanding of ITIL-based incident management and escalation workflows.
• Strong documentation and communication for timely issue resolution.

Responsibilities

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, escalate to appropriate teams.
• Perform continuous facilities alarm and environmental monitoring for stability and compliance.
• Respond to operational alerts during after-hours shifts.
• Manage ServiceNow tickets within SLA requirements.
• Open and track incident tickets with vendors/service providers to closure.
• Coordinate with internal infrastructure, network, application and facilities teams during incidents.
• Conduct periodic checks of data center systems and monitoring tools.
• Maintain incident logs, escalation records and operational documentation.
• Communicate outages and status updates to stakeholders.

Skills

Data center operations

Incident monitoring

ITIL processes

ServiceNow

SLA adherence

After-hours support

Documentation

Coordination

Tools

ServiceNow

Job description

• 24x7 data center operations monitoring, including system, server, application, and network availability.
• Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
• Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
• Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
• Proficiency in monitoring and responding to ServiceNow incidents, requests, and tickets within defined SLA timelines.
• Knowledge of network availability monitoring and the ability to identify, upscale, and track outages or performance degradation.
• Experience opening, updating, and tracking incident tickets through resolution.
• Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
• Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
• Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.
  
• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly upscale them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Coordinate with internal infrastructure, network, application and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data centre systems, environmental controls and monitoring tools.
• Maintain accurate incident logs, escalation records and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
• Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
• Contribute to continuous improvement of monitoring, escalation, and support processes.
  

Job Description

Must Have Technical/Functional Skills

• 24x7 data center operations monitoring, including system, server, application, and network availability.
• Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
• Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
• Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
• Proficiency in monitoring and responding to ServiceNow incidents, requests, and tickets within defined SLA timelines.
• Knowledge of network availability monitoring and the ability to identify, upscale, and track outages or performance degradation.
• Experience opening, updating, and tracking incident tickets through resolution.
• Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
• Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
• Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.
  

Roles & Responsibilities

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly upscale them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Coordinate with internal infrastructure, network, application and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data centre systems, environmental controls and monitoring tools.
• Maintain accurate incident logs, escalation records and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
• Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
• Contribute to continuous improvement of monitoring, escalation, and support processes.
  

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
  

Salary Range-$60,000-$70,000 a year