ServiceNow Administrator

MANTECH; Quantico (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

MANTECH seeks a motivated ServiceNow Administrator/Developer to join the USMC Team in Quantico, VA. The role focuses on on-prem ServiceNow administration, customization, and documentation to translate user requirements into effective functionality.

Responsibilities include developing and troubleshoooting forms, scripts, business rules, and scheduled imports, plus configuring SAML SSO, and maintaining knowledge management tools. A TS/SCI clearance and DoD 8570 IAT II are required.

Qualifications

• Bachelor’s degree and at least 2 years of experience with ServiceNow administration, patching, and upgrades.
• Certified to meet DoD 8570 IAT II requirements.
• Experience with database administration.
• Experience creating user and administrative documentation for ServiceNow.
• Linux experience.

Responsibilities

• Administer an on-premises version of ServiceNow, including installation, configuration, maintenance, updates, hardening (STIG), documentation and user requirements translation.
• Develop, manage, and troubleshoot ServiceNow forms, client and UI scripts, business rules, and scheduled imports.
• Configure and troubleshoot SAML single sign-on for ServiceNow authentication and identity management.
• Maintain KM tools such as SharePoint, Dynamics CRM, ServiceNow, and local product creation/dissemination systems.
• STIG/POAM/Mitigation statements support with Linux OS and database.
• Documentation to include quick reference/admin guides.

Skills

ServiceNow administration

Linux

Database administration

Documentation

SAML/SSO

PowerShell

Education

Bachelor’s degree

Tools

SharePoint

SQL Server

Active Directory

PKI

PowerShell

IIS

Job description

MANTECH seeks a motivated, career and customer-oriented ServiceNow Administrator / Developer to join our team USMC Team in Quantico, VA.

Responsibilities

• Administer an on-premises version of ServiceNow, including activities such as (but not limited to) installation, configuration, maintenance, updates, harden (STIG), administer, train, and document ServiceNow branding, customization, and translating user requirements into functionality
• Develop, manage, and troubleshoot ServiceNow forms, client and UI scripts, business rules, and scheduled imports
• Configure and troubleshoot SAML single sign-on for ServiceNow authentication and identity management
• Maintain KM tools such as, but not limited to, SharePoint, Dynamics CRM, ServiceNow, and local product creation/dissemination system
• STIG/POAM/Mitigation statements support with the Linux OS and Database
• Documentation to include quick reference/admin guides

Minimum Qualifications

• Bachelor’s degree and at least 2 years of experience with ServiceNow administration, patching, and upgrades. An additional 2 years of experience may be substituted in lieu of degree.
• Certified to meet DoD 8570 IAT II requirements
• Experience with database administration
• Experience creating user and administrative documentation respective to ServiceNow
• Linux experience

Preferred Qualifications

• MySQL or MariaDB experience
• Understanding of Risk Management Framework (RMF)
• SharePoint/2010/2013/2016HTML, JavaScript, Microsoft SQL Server, Active Directory, DNS, SharePoint Designer, IIS, PKI, PowerShell, Group PolicyIntelink/IntelShare and available capabilities for potential use and integration
• Familiarity with Navy/Marine Corps interoperability requirements is preferred
• PowerShell scripting using any/all of the respective plugins related to the applicable technologies

Clearance Requirement

Must have a current / active Top Secret / SCI clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.