ServiceNow Developer

MatchPoint; Chicago (IL); On-site; USD 90,000 - 135,000; Full time

Job summary

MatchPoint Solutions is seeking a skilled ServiceNow Developer to design, build, and optimize applications and workflows on the ServiceNow platform. You will collaborate with business stakeholders and cross-functional teams to automate processes, improve service delivery, and ensure platform stability and scalability.

The role emphasizes ITSM and Service Catalog work, integrations with REST/SOAP endpoints, and data-driven improvements using Flow Designer and Performance Analytics.

Qualifications

• 3+ years of ServiceNow development experience.
• Experience with ITSM and Service Catalog modules.
• Knowledge of Change Management and CMDB.
• REST and SOAP integrations.
• Experience with Flow Designer, Integration Hub and Performance Analytics.

Responsibilities

• Develop, configure, and maintain ServiceNow applications, modules, forms, tables, and fields.
• Create and customize workflows, Flow Designer automations, approvals, notifications, and task routing processes.
• Develop server-side and client-side components including: Business Rules, Script Includes, Client Scripts, Scheduled Jobs.
• Design and maintain Service Catalog items, Record Producers, and Catalog Workflows.
• Build dashboards, reports, and performance metrics to support business operations.

Skills

ServiceNow development

ITSM modules

Service Catalog

REST & SOAP

Agile / Scrum

Troubleshooting

Documentation

Education

CSA Certification

CAD Certification

Tools

Flow Designer

Integration Hub

Performance Analytics

Service Portal

Azure

AWS

REST APIs

CMDB & Discovery

Import Sets

Transform Maps

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. We look forward to hearing from you!

Position Summary

The ServiceNow Developer is responsible for designing, developing, configuring, and maintaining applications and workflows within the ServiceNow platform. This role works closely with business stakeholders and technical teams to automate processes, improve service delivery, and ensure platform stability, performance, and scalability.

Key Responsibilities

• Develop, configure, and maintain ServiceNow applications, modules, forms, tables, and fields.
• Create and customize workflows, Flow Designer automations, approvals, notifications, and task routing processes.
• Develop server-side and client-side components including:
• Business Rules
• Script Includes
• Client Scripts
• Scheduled Jobs
• Design and maintain Service Catalog items, Record Producers, and Catalog Workflows.
• Build dashboards, reports, and performance metrics to support business operations.
• Configure and maintain CMDB components and data integrity processes.
• Develop and support integrations with third-party platforms using REST, SOAP, MID Server, Import Sets, and Transform Maps.
• Troubleshoot application issues, perform root-cause analysis, and implement corrective actions.
• Participate in platform upgrades, releases, testing, and deployment activities.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Follow ServiceNow best practices, governance standards, and SDLC methodologies.

Required Qualifications

• 3+ years of ServiceNow development experience.
• Experience developing within ITSM and Service Catalog modules.
• Knowledge of:
• Change Management
• CMDB
• Experience with REST and SOAP integrations.
• Understanding of Agile/Scrum development methodologies.
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with HRSD, ITOM, ITAM, HAM, SAM, CSM, or SecOps.
• Experience with Flow Designer, Integration Hub, Performance Analytics, and Service Portal development.
• Familiarity with cloud platforms such as Azure or AWS.

Desired Technical Skills

• ServiceNow Platform Administration
• Flow Designer
• Integration Hub
• REST/SOAP APIs
• CMDB & Discovery
• Business Rules
• Import Sets & Transform Maps
• Performance Analytics
• Agile / Scrum

Typical Deliverables

• Custom ServiceNow applications and enhancements
• Automated workflows and approval processes
• Service Catalog solutions
• Platform integrations
• Dashboards and reporting solutions
• System upgrades and maintenance activities
• Technical documentation and knowledge transfer materials

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.