ServiceNow

Machine Learning Technologies, LLC; Santa Clara (CA); Presencial; USD 200.000 - 260.000; Jornada completa

Descripción de la vacante

Machine Learning Technologies, LLC is seeking an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation in Santa Clara, CA. The role requires hands-on deployment of Now Assist, Generative AI, AI Agents, and related AI capabilities.

The candidate must hold the CTA certification, with multiple CIS certifications, and possess strong CMDB/CSM/DevOps expertise.

Formación

• CTA certification is mandatory.
• Two active CIS certifications are required.
• Strong knowledge of CMDB, ConnectedOps, CSM, and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Knowledge of LLMs, Generative AI, prompt engineering, and enterprise AI workflows.
• Understanding of data governance, data privacy, and responsible AI practices.
• CAD certification is preferred.
• Excellent customer-facing communication and problem-solving skills.

Responsabilidades

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Conocimientos

Customer-facing communication

Consulting

Presentation skills

Problem-solving

Herramientas

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Descripción del empleo

We are seeking an experienced ServiceNow Platform Architect with a strong background in enterprise ServiceNow architecture, platform implementation, and AI-powered workflow transformation. The ideal candidate must hold the ServiceNow Certified Technical Architect (CTA) certification and have hands-on experience deploying ServiceNow Now Assist, Generative AI, AI Agents, and related AI capabilities.

Key Responsibilities:

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer business objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Required Qualifications:

• 10–14 years of overall professional experience, with at least 7 years of ServiceNow configuration and implementation experience.
• Mandatory ServiceNow Certified Technical Architect (CTA) certification.
• Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.
• Strong knowledge of ServiceNow CMDB, Connected Operations (ConnectedOps), Customer Service Management (CSM), and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Understanding of LLMs, Generative AI, prompt engineering, AI/ML concepts, and enterprise AI workflows.
• Knowledge of database design, data management, enterprise AI governance, data privacy, and responsible AI practices.
• Strong customer-facing communication, consulting, presentation, and problem-solving skills.
• Ability to translate business requirements into scalable technical solutions and deliver within sprint-based timelines.
• ServiceNow Certified Application Developer (CAD) certification is preferred.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.