ServiceNow Platform Architect | AI & CTA Expert

Machine Learning Technologies, LLC; Santa Clara (CA); In loco; USD 200.000 - 260.000; Tempo pieno

Descrizione del lavoro

Machine Learning Technologies, LLC is seeking an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation in Santa Clara, CA. The role requires hands-on deployment of Now Assist, Generative AI, AI Agents, and related AI capabilities.

The candidate must hold the CTA certification, with multiple CIS certifications, and possess strong CMDB/CSM/DevOps expertise.

Competenze

• CTA certification is mandatory.
• Two active CIS certifications are required.
• Strong knowledge of CMDB, ConnectedOps, CSM, and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Knowledge of LLMs, Generative AI, prompt engineering, and enterprise AI workflows.
• Understanding of data governance, data privacy, and responsible AI practices.
• CAD certification is preferred.
• Excellent customer-facing communication and problem-solving skills.

Mansioni

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Conoscenze

Customer-facing communication

Consulting

Presentation skills

Problem-solving

Strumenti

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Descrizione del lavoro

Machine Learning Technologies, LLC is seeking an experienced ServiceNow Platform Architect to lead enterprise architecture, platform implementation, and AI-powered workflow transformation in Santa Clara, CA. The role requires hands-on deployment of Now Assist, Generative AI, AI Agents, and related AI capabilities.

The candidate must hold the CTA certification, with multiple CIS certifications, and possess strong CMDB/CSM/DevOps expertise.