ServiceNow Architect

Bright Vision Technologies; Monroe (NJ); Remote; USD 100,000 - 180,000; Full time

Job summary

Bright Vision Technologies is seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role requires enterprise-scale experience, strong collaboration with engineering, business stakeholders, and executives to shape multi-year roadmaps and standards.

The ideal candidate has 12+ years in ServiceNow with architecture or technical leadership, excellent communication, and a

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• 12+ years of ServiceNow experience with architecture/leadership focus.
• Deep expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps).
• Experience with CMDB, discovery, service mapping, and integrations (REST/SOAP).

Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, and custom apps.
• Lead architecture reviews, design approvals, and governance for changes across modules.
• Establish data model standards, CMDB design, and integration patterns.
• Drive platform upgrades, release planning, and health initiatives for stability.
• Mentor developers, admins, and tech leads on best practices.

Skills

Communication skills

Stakeholder management

Leadership

Architecture leadership

Mentoring

Education

Bachelor's or Master's degree in Computer Science or Information Systems

Tools

IntegrationHub

REST APIs

ServiceNow scripting

ServiceNow certifications

Job description

ServiceNow Architect - Remote

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.

Job Title

ServiceNow Architect

Location

100% Remote (U.S.)

Position Type

Full-time, Direct W2

Salary Range

$100,000-$180,000 Annually

Experience Required

12+ years

Sponsorship

U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Job Summary

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

Key Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles
• Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs
• Mentor developers, admins, and tech leads on ServiceNow best practices
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations
• Produce high-quality architecture artifacts - context diagrams, sequence diagrams, decision records, and reference designs - that capture key technical decisions clearly enough to be understood months or years later
• Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
• 12 or more years of ServiceNow experience, with significant time in architecture or technical leadership roles
• Deep expertise across multiple ServiceNow modules
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios
• Experience designing CMDB, discovery, and service mapping implementations
• Strong understanding of platform security, ACLs, and role design at scale
• Experience leading major upgrades and release planning
• Excellent communication and stakeholder management skills
• ServiceNow CTA, CIS, or CSA certifications

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) credential
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features
• Exposure to multi-instance, multi-region ServiceNow deployments
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP)
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio

Bright Vision Technologies is an Equal Opportunity Employer.

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.