Service Writer

The Larson Group Creative Marketing, llc.; Lowell (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Basic Life

401K with employer contribution

Bi-weekly Pay Schedule

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers, open Paccar Solution / Decisiv cases and work orders, and coordinate communication for the service department.

You will assist in warranty handling, supervise tagging of documentation, and support technicians to ensure efficient service operations. This safety-sensitive role requires a high school diploma and may prefer a trade credential or college degree.

Qualifications

• High School Diploma is required.
• College degree or trade certificate is preferred but not required.
• Dealership service shop experience is preferred but not required.

Responsibilities

• Open/close Paccar Solution/Decisiv cases and repair orders with complete customer, vehicle, and repair info.
• Record and report mechanic time for repair orders and payroll.
• Ensure accurate billing for flat rate repairs and manage work in process.

Skills

Communication skills

Customer service

Time management

Education

High School Diploma

College degree or trade certificate (preferred)

Tools

Paccar Solution

Decisiv

Job description

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. This position will greet and consult service customers about their problems. Open Paccar Solution / Decisiv cases and work orders. Assist in the coordination and communication of the service department. Will perform a variety of tasks in the service and warranty departments.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close Paccar Solution / Decisiv cases and repair orders while providing all customer, vehicle and repair information needed for the work order.
• Record, adjust and report mechanics time for repair orders and payroll.
• Responsible for flat rate repair orders and all related billing accuracy.
• Controls work in process, closes repair orders and responsible for keeping repair order closer rate of under 15 days and 5-day lag since last punch time.
• Maintains GPM set by service manager on all repair orders.
• Works with Foreman and Technicians to maintain desired level of efficiency and productivity goals set by service manager.
• Supervise and assist technicians with the diagnosis and repairs of their jobs. Bring technician problems to service manager’s attention
• Ensure all information to file the warranty claim is documented and saved before submitting to the warranty department.
• Check in new trucks delivered to the shop and complete the proper documentation
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.

Preferred Qualifications

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position

EEO is the Law