Service Writer & Scheduler: Drive Smooth Repairs

Triad-Truck-Equipment-1; Pottstown (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation and PTO

Paid Holidays

401k & Profit Sharing

Medical, Dental and Vision

Employee Assistance

FSA/HSA Plans

Life Insurance

Advancement Opportunities

Referral Program

Employee Discount

Job summary

Triad Truck Equipment in Pottstown, PA is seeking a Service Writer to serve as the key liaison between customers, service technicians, and production teams. You will write accurate service quotations and orders, communicate repair needs, and help ensure timely job completion.

The ideal candidate will have strong communication, organizational, and computer skills, with experience in scheduling or service writing. This full-time role offers a benefits package and opportunities for advancement.

Qualifications

• Experience in service writing, scheduling, or related roles preferred.
• Strong communication and customer service abilities.
• Excellent organizational and multitasking skills.
• Proficient with computers and basic software tools.

Responsibilities

• Interact with customers, document service needs, and prepare detailed service orders.
• Communicate job status updates to customers and internal teams.
• Schedule and prioritize production work based on capacity, deadlines, and resources.
• Coordinate with all departments with job status updates.
• Track progress of jobs and adjust schedules to meet delivery dates.
• Maintain accurate records of services, timelines, and communications.
• File warranty claims with manufacturers.

Skills

Customer service

Communication

Scheduling

Detail oriented

DMS experience

Proficient with computers

Tools

DMS software

MS Office

Job description

Triad Truck Equipment in Pottstown, PA is seeking a Service Writer to serve as the key liaison between customers, service technicians, and production teams. You will write accurate service quotations and orders, communicate repair needs, and help ensure timely job completion.

The ideal candidate will have strong communication, organizational, and computer skills, with experience in scheduling or service writing. This full-time role offers a benefits package and opportunities for advancement.