Service Writer & Scheduler — Customer-Focused

Triad-Truck-Equipment-1; Pottstown (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Triad Truck Equipment in Pottstown, PA is seeking a detail-oriented Service Writer to be the main liaison between customers, service technicians, and the production team. You will write accurate service quotations and orders, communicate repair needs, and ensure timely completion of jobs.

The role requires strong communication, organization, and customer service skills, with previous service-writing or scheduling experience preferred.

Qualifications

• Excellent communication and customer relation skills.
• Desire for continuous improvement.
• Experience in service writing, scheduling, or related roles preferred.
• Strong organizational and multitasking skills.
• Proficient with computers.

Responsibilities

• Interact with customers, document service needs, and prepare detailed service orders.
• Communicate job status updates to customers and internal teams.
• Schedule and prioritize production work based on capacity, deadlines, and resource availability.
• Coordinate with all departments with job status updates.
• Track progress of jobs and adjust schedules to meet delivery dates.
• Maintain accurate records of services, timelines and communications.
• File warranty claims with manufacturers.

Skills

Communication

Customer service

Organizational skills

Multitasking

Computer proficiency

Knowledge of repair process

Phone etiquette

Tools

DMS

Job description

Triad Truck Equipment in Pottstown, PA is seeking a detail-oriented Service Writer to be the main liaison between customers, service technicians, and the production team. You will write accurate service quotations and orders, communicate repair needs, and ensure timely completion of jobs.

The role requires strong communication, organization, and customer service skills, with previous service-writing or scheduling experience preferred.