Service Writer/Sales

Midas Auto Experts; Trenton (NJ); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped Commissions

401(k)

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Descripción de la vacante

Midas Auto Experts in New Jersey is seeking a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment. You will greet customers, document concerns, and help translate repairs into clear, actionable estimates.

You will work closely with technicians to ensure accurate diagnoses and repair timelines, provide status updates, and drive service recommendations while maintaining integrity and customer satisfaction.

Formación

• Excellent communication and customer service skills.
• Ability to explain repairs clearly to customers.
• Sales-driven with confidence to present recommendations.
• Highly organized and detail-oriented.
• Thrives in a fast-paced, high-volume environment.
• Team player who supports technicians and management.

Responsabilidades

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to vehicle concerns and accurately document repair needs.
• Build estimates and explain recommended services in a clear, confident manner.
• Communicate effectively with technicians to ensure accurate diagnosis and repair timelines.
• Provide consistent updates to customers on vehicle status.
• Close repair orders while maintaining strong customer satisfaction.
• Maintain clean documentation and accurate service records.
• Help drive shop performance through strong communication and service recommendations.

Conocimientos

Strong communication skills

People skills

Explain technical information clearly

Sales confidence

Organized and detail-oriented

Fast-paced environment experience

Team player

Descripción del empleo

Benefits

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment and understands that customer service and a great service starts at the counter. This role is perfect for someone who can build trust with customers, communicate repairs clearly, and drive strong sales while maintaining integrity. If you’re organized, confident, and enjoy working with both customers and technicians to solve problems, this is a great opportunity to grow with a high-performing team.

What You’ll Do

• Greet customers professionally and create a welcoming first impression
• Listen carefully to vehicle concerns and accurately document repair needs
• Build estimates and explain recommended services in a clear, confident manner
• Communicate effectively with technicians to ensure accurate diagnosis and repair timelines
• Provide consistent updates to customers on vehicle status
• Close repair orders while maintaining strong customer satisfaction
• Maintain clean documentation and accurate service records
• Help drive shop performance through strong communication and service recommendations

What We’re Looking For

• Strong communication and people skills
• Ability to explain technical information in a way customers understand
• Sales confidence and the ability to present recommendations professionally
• Organized and detail-oriented
• Ability to work in a fast-paced, high-volume environment
• Team player who supports technicians and management

Preferred Experience

• Automotive service advisor / service writer experience
• Sales experience in automotive or related industries
• Familiarity with shop management systems and repair estimates
• Knowledge of common automotive maintenance and repairs

What We Offer

• Competitive compensation with performance incentives
• Opportunity to grow with a strong, established company
• A professional, team-focused environment
• Ongoing training and development

If you’re someone who takes pride in delivering excellent service, building trust with customers, and contributing to a high-performing shop, we’d like to meet you.