Service Advisor

Bill's Quality Auto Care; Simi Valley (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Compensation

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Bill's Quality Auto Care in Simi Valley, CA is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. This role serves as the primary point of contact for customers from intake through delivery and is essential for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience.

The position emphasizes customer satisfaction, shop efficiency, and revenue growth while supporting a locally owned

Qualifications

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow all intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

Skills

Customer service

Communication

Sales

Job description

Benefits:

• Competitive Compensation
• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.