Service Writer/Sales

Midas Auto Experts; Trenton (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Uncapped Commissions

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Midas Auto Experts in Trenton, NJ is looking for a driven Service Advisor who excels in delivering customer-centric service in a high-paced automotive environment. The role requires building trust with customers, explaining repairs, and achieving sales goals while maintaining integrity.

Ideal candidates should have automotive service advisor experience, solid communication skills, and the ability to thrive in a busy environment. The position offers competitive compensation and professional development opportunities.

Qualifications

• Automotive service advisor/service writer experience preferred.
• Sales experience in automotive or related industries.
• Familiarity with shop management systems.
• Knowledge of common automotive maintenance and repairs.

Responsibilities

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to vehicle concerns and document repair needs.
• Build estimates and explain recommended services clearly.
• Communicate effectively with technicians for repair timelines.
• Provide updates to customers on vehicle status.
• Close repair orders while ensuring customer satisfaction.
• Maintain clean documentation and service records.

Skills

Strong communication and people skills

Ability to explain technical information

Sales confidence

Organized and detail-oriented

Ability to work in a fast-paced environment

Team player

Job description

Benefits

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment and understands that customer service and a great service starts at the counter. This role is perfect for someone who can build trust with customers, communicate repairs clearly, and drive strong sales while maintaining integrity. If you’re organized, confident, and enjoy working with both customers and technicians to solve problems, this is a great opportunity to grow with a high-performing team.

What You’ll Do

• Greet customers professionally and create a welcoming first impression
• Listen carefully to vehicle concerns and accurately document repair needs
• Build estimates and explain recommended services in a clear, confident manner
• Communicate effectively with technicians to ensure accurate diagnosis and repair timelines
• Provide consistent updates to customers on vehicle status
• Close repair orders while maintaining strong customer satisfaction
• Maintain clean documentation and accurate service records
• Help drive shop performance through strong communication and service recommendations

What We’re Looking For

• Strong communication and people skills
• Ability to explain technical information in a way customers understand
• Sales confidence and the ability to present recommendations professionally
• Organized and detail-oriented
• Ability to work in a fast-paced, high-volume environment
• Team player who supports technicians and management

Preferred Experience

• Automotive service advisor / service writer experience
• Sales experience in automotive or related industries
• Familiarity with shop management systems and repair estimates
• Knowledge of common automotive maintenance and repairs

What We Offer

• Competitive compensation with performance incentives
• Opportunity to grow with a strong, established company
• A professional, team-focused environment
• Ongoing training and development

If you’re someone who takes pride in delivering excellent service, building trust with customers, and contributing to a high-performing shop, we’d like to meet you.

Apply today and join a team that takes pride in doing things the right way.