Agriculture & Heavy Equipment Service Writer

H&R Agri-Power; Ethridge (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

H&R Agri-Power is seeking a Service Writer to support the Service Management team by creating service tickets, scheduling shop and field repairs, and handling daily shop operations. The role focuses on addressing customer needs with accurate information and timely follow-up.

You will interact with customers, keep them informed of repairs and costs, and coordinate with technicians and managers to ensure work orders are completed safely and efficiently, while upholding the company’s mission.

Qualifications

• High School diploma or equivalent.
• 3+ years of experience in Automotive or Heavy-equipment dealerships.
• Must have experience in a Service garage.
• Experience working in a fast-paced work environment.
• Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and databases.
• Familiar with small and large Agriculture equipment preferred.

Responsibilities

• Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
• Review and distribute repair orders to the Service Manager to be assigned to technicians.
• Assist in revolving work performance or billing inquiries as requested.
• Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
• Acquire and maintain knowledge of all products and services that are offered through your local dealership.
• Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
• Performs daily shop operations as assigned by Service Managers.
• Carry out other duties as assigned by Service, Parts or Store Management.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

Skills

Strong interpersonal skills

Team player

Time management

Effective communication

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Word

Excel

Internet navigation

Databases

Job description

H&R Agri-Power is seeking a Service Writer to support the Service Management team by creating service tickets, scheduling shop and field repairs, and handling daily shop operations. The role focuses on addressing customer needs with accurate information and timely follow-up.

You will interact with customers, keep them informed of repairs and costs, and coordinate with technicians and managers to ensure work orders are completed safely and efficiently, while upholding the company’s mission.