Service Writer: Remote Options for Repair Coordination

Fairchild Equipment Inc.; Rockford (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Flexible work schedule

Remote work options

Casual dress code

Paid time off

Paid holidays

401(k) with employer match

Wellness program

Disability insurance

Job summary

Fairchild Equipment, Inc. in Rockford, IL is seeking a Service Writer to coordinate repair work, dispatch technicians, and communicate with customers to ensure timely service and accurate invoicing.

You will work closely with the service dispatcher, technicians and sales representatives to open work orders, monitor costs, source parts, and document customer needs. Strong organizational and communication skills are essential to success.

Qualifications

• High School Diploma or GED required or desired.
• 2+ years of experience in Industrial service writing or related role preferred.

Responsibilities

• Coordinate repair work and dispatch technicians.
• Communicate with customers to ensure timely service and accurate invoicing.
• Open and track work orders from initiation to completion; verify labor, parts and pricing.
• Source parts and monitor costs; maintain proper documentation and customer follow-up.

Skills

Customer service

Communication

Organizational skills

Time management

Education

High School Diploma or GED

Job description

Fairchild Equipment, Inc. in Rockford, IL is seeking a Service Writer to coordinate repair work, dispatch technicians, and communicate with customers to ensure timely service and accurate invoicing.

You will work closely with the service dispatcher, technicians and sales representatives to open work orders, monitor costs, source parts, and document customer needs. Strong organizational and communication skills are essential to success.