Service Writer: Fleet & Parts Coordinator

Denning Companies, LLC; Chancellor (SD); On-site; USD 42,000 - 56,000; Full time

Job summary

Denning Companies, LLC is seeking a Service Writer to coordinate repair work, parts, and fleet maintenance. You will be the main communication link between customers, technicians, vendors, drivers, and management to ensure timely repairs and accurate invoicing.

The role emphasizes understanding trucks and diesel equipment, maintaining organized records, and keeping customers informed from start to finish. A high school diploma is required, with relevant shop experience preferred.

Qualifications

• Experience in service writing, parts, automotive, diesel, fleet maintenance, or related shop environment.
• Ability to research and identify parts and communicate with vendors and technicians.
• Strong customer service and communication skills; able to explain repair information clearly.
• Excellent organizational skills and attention to detail when managing service orders and maintenance records.

Responsibilities

• Serve as primary contact for customers requesting maintenance, service, or repair work.
• Gather information about vehicle concerns, open service orders, and clearly communicate needs to technicians.
• Coordinate repair schedules and priorities and keep customers informed on status and parts availability.
• Prepare service estimates and communicate changes in scope, pricing, or timelines as needed.
• Review completed service orders to ensure charges are documented before billing.

Skills

Service writing

Customer service

Communication

Organizational skills

Parts research

Office software

Education

High school diploma

Job description

Denning Companies, LLC is seeking a Service Writer to coordinate repair work, parts, and fleet maintenance. You will be the main communication link between customers, technicians, vendors, drivers, and management to ensure timely repairs and accurate invoicing.

The role emphasizes understanding trucks and diesel equipment, maintaining organized records, and keeping customers informed from start to finish. A high school diploma is required, with relevant shop experience preferred.