Service Writer - Equipment Repair & Customer Care

Vermeer Midwest; Aurora (IL); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Life, AD&D, Disability insurance

Top-Notch equipment and tools

Job summary

Vermeer Midwest is seeking a Service Writer in Aurora, IL. This hourly, non-commissioned role supports service initiation, warranty verification, estimates, and customer relationships.

Responsibilities include assigning jobs to technicians, managing workflow, and ensuring accurate invoicing. Ideal candidates have a high school diploma and at least four years in vehicle or equipment service, with strong communication skills and forklift capability.

Qualifications

• High School diploma or equivalent required.
• Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.
• Solid technical knowledge of equipment and repair processes.
• Detail-oriented and deadline-driven.
• Strong communication and customer service skills.
• Ability to safely operate a forklift and lift up to 50 pounds.
• Proficiency in CDK, Microsoft Office, and internet-based tools.
• Must pass background check, drug screen, and MVR check.

Responsibilities

• Assign service jobs to technicians based on skill, availability, and shop flow.
• Schedule road service calls efficiently and economically.
• Maintain proactive communication with customers regarding service status.
• Review and finalize repair orders for accuracy in parts, labor, and materials.
• Submit and reconcile warranty claims with vendors.
• Address and elevate customer complaints to the Service Manager.
• Stay current on technical and product knowledge for all equipment sold.
• Participate in company communication efforts including meetings and huddles.
• Maintain professional relationships with team members and customers.

Skills

Customer service

Communication

Detail orientation

Time management

Forklift operation

Education

High School diploma or equivalent

Tools

CDK

Microsoft Office

Job description

Vermeer Midwest is seeking a Service Writer in Aurora, IL. This hourly, non-commissioned role supports service initiation, warranty verification, estimates, and customer relationships.

Responsibilities include assigning jobs to technicians, managing workflow, and ensuring accurate invoicing. Ideal candidates have a high school diploma and at least four years in vehicle or equipment service, with strong communication skills and forklift capability.