Service Writer

BRABAZON PUMPE COMPANY LTD; Romeoville (IL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with employer match

Job summary

BRABAZON PUMPE COMPANY LTD is seeking a full-time Service Writer to prepare service quotes, coordinate with the Service Manager, and keep the Service Department running smoothly. You will craft quotes from templates, gather parts information, and ensure accurate pricing for branch needs.

The role emphasizes strong customer service, the ability to multi-task, and collaboration with internal teams. A mechanical aptitude is beneficial in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalent
• 3+ years of technical customer service experience or strong mechanical aptitude
• Intermediate computer skills with Word, Excel, Outlook and CRM
• Self-motivated with strong customer service
• Ability to multi-task in a team environment
• Solid organizational and written/verbal communication skills
• Experience with pumps, compressors, or vacuum equipment is a plus

Responsibilities

• Gather parts information in preparation of writing service quotes
• Calculate service quote total pricing
• Write service quotes from templates provided and share with Branch Service Manager
• Open work orders for Local Service Branch jobs
• Prepare Local Branch service orders and ensure parts are available for technicians
• Answer incoming phone calls for the local Service Branch
• Billing and maintaining open order report
• Maintain service schedule for the Service Center

Skills

Customer service

Teamwork

Communication

Organizational skills

Education

High School Diploma or GED

2 year degree preferred

Tools

Microsoft Word

Excel

Outlook

CRM

Job description

Description

Brabazon is looking for a full-time Service Writer to join our team.

You will be responsible for writing service proposals for all branches, as well as working closely with the Service Manager and Coordinator to keep the Service Department running efficiently.

This job is for you if you:

• Want fulfilling work that allows you to provide customers with what they need
• Have high energy and are a strong team player
• Are self-motivated and responsive to customer needs
• Enjoy working in a fast-paced environment

Minimum Requirements:

• High School Diploma or GED equivalent
• Some technical customer service experience or strong mechanical aptitude
• Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM

Physical Requirements:

• Ability to regularly lift and/or move up to 50 pounds
• Ability to work in industrial environment with continuous walking, bending, reaching, climbing, and kneeling

You will be successful in this role if you:

• Communicate professionally and courteously
• Have excellent customer service and organizational skills
• Are thorough and resourceful
• Maintain a strong attention to detail and can multi-task and prioritize

Your daily work in this role will include:

• Gathering Parts Information in preparation of writing service quotes.
• Calculating service quote total pricing.
• Writing service quotes from Templates provided. Share pricing calculation & service quotes with applicable Branch Service Manager.

Your secondary duties in this role will include:

• Opening work orders for Local Service Branch jobs
• Preparing Local Branch service orders and ensuring required parts are available for Service Technicians
• Answer incoming phone calls for the local Service Branch
• Billing and maintaining open order report
• Maintaining service schedule for the Service Center

As you progress in this role, there will be opportunities for personal growth and development. Our goal is to provide a challenging and motivating work experience for all our team members.

At Brabazon, you are part of a family. Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone’s need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us.

We are proud of and passionate about:

• Being a team of experts in our industry who always put the customer first
• Having a growth mindset, continually innovating and utilizing up-to-date technology
• Ensuring a friendly, respectful and safe work environment that emphasizes team collaboration

Benefits you will receive include health, dental, vision, life and disability insurance, flexible spending account, PTO, holiday pay, and a 401(k) program with a 100% employer match on the first 3% and 50% match on the next 2%.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma / GED equivalent is required; however, a 2 year degree or higher is preferred.
• Prefer a minimum of three (3) years of technical customer service experience, however, a person possessing good mechanical aptitude would be sufficient.
• Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM.
• Self-motivated with a strong sense of customer service.
• Ability to work as a team with internal and external staff members.
• Solid organizational skills with the ability to multi-task.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
• Previous experience with pumps, compressors, and vacuum equipment is an asset, but not required.