Service Writer & Parts Coordinator - Auto Repair

Express Employment Professionals - Cincinnati East; Pittsburg (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Holiday pay

401(k)

Vacation pay

Life Insurance

Prescription coverage

Referral bonuses

Job summary

Express Employment Professionals is seeking a Service Writer for a local Pittsburg, KS area company. This role focuses on diagnosing issues by listening to customers, preparing repair orders, and maintaining service records.

You will verify warranty coverage, order parts as needed, and provide clear communication with customers and service teams. Prior mechanical knowledge and strong problem-solving skills are valued in a customer-facing environment.

Qualifications

• Mechanical knowledge is preferred.
• Able to problem solve using verified information.
• Have great face to face customer service skills.
• Great communication both verbal and written.

Responsibilities

• Identify issues and service by listening to customer's description of problems.
• Prepare repair orders.
• Maintain records listing problems when they arise.
• Verify warranty and service contract coverage by examining records.
• Ordering parts as needed.

Skills

Mechanical knowledge

Problem solving

Face-to-face customer service

Verbal and written communication

Job description

Express Employment Professionals is seeking a Service Writer for a local Pittsburg, KS area company. This role focuses on diagnosing issues by listening to customers, preparing repair orders, and maintaining service records.

You will verify warranty coverage, order parts as needed, and provide clear communication with customers and service teams. Prior mechanical knowledge and strong problem-solving skills are valued in a customer-facing environment.