Service Writer

Express Employment Professionals - Cincinnati East; Neosho (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Holiday Pay

401(k) Retirement Savings Plan

Vacation Pay

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals of Neosho seeks a Service Writer to translate customer problems into actionable repair orders. You will listen to customer descriptions, identify issues, and communicate clearly with technicians.

This role emphasizes mechanical knowledge, strong customer service, and thorough documentation. You will verify warranties, prepare orders, and help ensure timely, accurate service for local clients.

Qualifications

• Experience in automotive service context preferred.
• Ability to listen to customer descriptions and translate to repair work.
• Strong written and verbal communication skills.

Responsibilities

• Identify issues and service by listening to customer's description of problems.
• Prepare repair orders.
• Maintain records listing problems when they arise.
• Verify warranty and service contract coverage by examining records.
• Ordering parts as needed.

Skills

Mechanical knowledge

Problem solving

Customer service

Communication

Job description

Express Employment Professionals is currently looking to hire a skilled Service Writer for a local company!

Job Responsibilities:

• Identify issues and service by listening to customer's description of problems.
• Prepare repair orders.
• Maintain records listing problems when they arise.
• Verify warranty and service contract coverage by examining records
• Ordering parts as needed

Skills Needed:

• Mechanical knowledge is preferred.
• Able to problem solve using verified information.
• Have great face to face customer service skills.
• Great communication both verbal and written.

Benefits:

There is a wide rangeof benefits that you can customize to fit your needs including:

• Medical/dental/and vision plans
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vacation Pay
• Life Insurance
• Prescription Drug Reimbursement
• Referral Bonuses

Who we are:

Express Employment Professionals of Neosho is a group of professionals dedicated to helping you find your next career move. The Neosho Missouri Express office was founded in 2011 and proudly serves the Neosho area by helping people find jobs and help local businesses find the right people for their organization. We also provide a wide array of services to our local businesses to help them with the ever-changing needs of their workforce. Our Neosho office is locally ownedand operated and dedicated to the mission of helping people succeed. Express Employment Professionals is one of the top staffing companies in the U.S. and Canada.