Automotive Service Writer: Diagnostics & Customer Care

Express Employment Professionals - Cincinnati East; Neosho (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Holiday Pay

401(k) Retirement Savings Plan

Vacation Pay

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals of Neosho seeks a Service Writer to translate customer problems into actionable repair orders. You will listen to customer descriptions, identify issues, and communicate clearly with technicians.

This role emphasizes mechanical knowledge, strong customer service, and thorough documentation. You will verify warranties, prepare orders, and help ensure timely, accurate service for local clients.

Qualifications

• Experience in automotive service context preferred.
• Ability to listen to customer descriptions and translate to repair work.
• Strong written and verbal communication skills.

Responsibilities

• Identify issues and service by listening to customer's description of problems.
• Prepare repair orders.
• Maintain records listing problems when they arise.
• Verify warranty and service contract coverage by examining records.
• Ordering parts as needed.

Skills

Mechanical knowledge

Problem solving

Customer service

Communication

Job description

Express Employment Professionals of Neosho seeks a Service Writer to translate customer problems into actionable repair orders. You will listen to customer descriptions, identify issues, and communicate clearly with technicians.

This role emphasizes mechanical knowledge, strong customer service, and thorough documentation. You will verify warranties, prepare orders, and help ensure timely, accurate service for local clients.